Lead Host

This is about YOU. Your passion purpose and potential. When you join the JOEY team you can expect a warminclusiveandcreativeenvironment.We are committed to training educating and empowering ourpeople andwe live by our culture of People Development.JOEY Restaurants is all about opportunity and oursuccess is directly attributable to our exceptional teamoriented and performancedriven partners (employees).

As aLead Host youare responsible forcreating worldclass hospitality experiences from the moment our guests enter through our doors. You exude genuine warmth and care and seek opportunities to deliver the unexpected. You treat each guest as a VIP delivering a highly orchestrated seamless and personalized experience that is irresistible and unmistakably JOEY.Ourguestserviceteamrepresentsourbest &brightest elevating social awareness andprofessionalism to unmatched levels.

Duties

• Greet guests warmly and enthusiasticallyimmediatelyas they enter the restaurant.
• Manage party sizes reservations and wait lists to handle guest needs accurately quote wait times andmaintainthe flow of the restaurant.
• Escort guests to their table. Engage them in conversation explain our online menu accessibility and pass along any pertinent information that may enhance their experience to their server.
• Answer the telephone in a pleasant manner and respond appropriately to all inquiries.
• Assistwith handling takeout orders. Ensure timeliness accuracy organization and payment.
• Thank guests for visiting as theydepartthe restaurant and inquire about their experience.
• Resolve guest complaints with a sense of urgency poise and good judgment.ItsYour Business.
• Complete any assigned opening side work and closing duties to set your team up for success. Stock clean and organize the guest service stand.
• Reinforce guest identification requirements and age restrictions for alcohol salesin accordance withstate law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• 13 years customer serviceexperience(If you have high potential but less experience we still want to meet you!.
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proventrack recordof creating worldclass hospitality experiences.
• Thrive in adynamicfastpaced work environment.
• Be able towalk andstand for prolonged periods of time; frequent bending reaching and stretching; repetitive manual tasks;and liftand carryup to50lbs.

Required Knowledge Skills and Abilities

• Successful employees at JOEY are genuine warm and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positivelyimpactindividual and team .
• They are passionate about quality and professionalism.
• Theypossessexceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence humility and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development education and growth opportunities.
• Medical dental vision and life insurance medical reimbursement plan and Employee Assistance Program (EAP) for benefiteligible partners.
• Discounted employee shift meals.
• 10 discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.

Joinourteam!

Ifyourelooking for a place to meet your potentialwedlike to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted locally and globally inspired menu offerings are created by awardwinning chefs and presented by worldclass hospitality leaders in modern warm and lively environments. JOEY Restaurants has been familyowned anratedsince 1992 and has grown into an iconic multiconcept brand throughout North America with continued growth and expansion planned into 2030.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We arecommitted to offering reasonableaccommodationsto qualified job applicants.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may beadditionalduties responsibilities and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY its employees and databases will be considered the property of JOEY Restaurant Group. External recruitment agencies mustestablisha fully executed service agreement with JOEYs Human Resources department tosubmitresumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries pleasesubmityour request to