Financial Aid Customer Service Representative
Financial Aid Customer Service Representative
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$ 20 - 22
1 Vacancy
Job Description
Unlock your full potential in the innovative and inclusive environment at Bryant & Stratton College. We are a careerfocused private nonprofit college built differently to serve the needs of students alumni associates employers and the community. Founded in 1854 Bryant & Stratton College offers realworld education leading to bachelors associates and professional certificates after completion in the fields of healthcare technology legal business graphic design and more. We offer a comprehensive benefits package that includes competitive salaries medical/dental/vision insurance generous paid time off 401(k) and companypaid college tuition for associates and their families.
Apply now to join our team of studentfocused associates!
Position Status: Nonexempt
Work Hours: MonFri. Ability to work some evenings and Saturdays; Secondary holidays may be a scheduled work day.
Reports To: Financial Aid Leadership
Location: Orchard Park NY
PositionSummary:
The Financial Aid Customer Service Representative will ensure excellent customer service skills in every interaction through inbound and outbound calls. During award letter delivery the incumbent will review financial aid student files for accuracy and identify necessary adjustments. The position will provide support to the financial aid team to ensure policy and compliant procedures are adhered to. This position is best suited for someone who prefers a fastpaced environment adapts to change is detailed highly organized and actively engaged with students.
Essential Duties and Responsibilities:
- Award Letter Review: Counsels prospective and current students and/or parents regarding financial aid including a review of financial aid package.
- Phone Metrics: Meet or exceed established phone goals for inbound and outbound dials for each session/semester.
- Customer Service: Handle inbound inquiries on a variety of FA topics including status of excess loan funds (ELF) Banner inquiries and verification follow up providing customers with accurate information and direction to ensure a worldclass student experience.
- Documentation and Accuracy: Review documentation for accuracy and forward to appropriate party for necessary adjustments. Documents all transaction in appropriate communication tool (CRM Banner email etc..
- Compliance: Adheres to all Federal State and Institutional Financial Aid Guidelines.
Other duties responsibilities and activities may change or be assigned at any time with or without notice.
College Competencies:
- AccountabilityTakes ownership and seeks continuous improvement opportunities to achieve outcomes above expectations.
- Brand AmbassadorshipUnderstands our brand and messages it to the students
- Embracing ChangeAdapts to changing circumstances by accepting and responding positively to different ideas and approaches.
- ValuesRecognizes the impact of the position on others and acts consistent with BSC core values to ensure positive outcomes
- Delivering Program and College ServicesConsistently provides appropriate information and guidance to students groups individuals and other stakeholders so that appropriate choices and decisions are made
- Manages/Organizes Priorities Takes initiative and utilizes resources to insure priorities are met in a timely manner and corrects problems as they arise.
- Outcomes Oriented Makes efficient use of time and resources to achieve successful outcomes.
Qualifications:
- Associates degree required
- 12 years fastpaced customer service experience required in a highvolume setting
- Prior computer experience with a CRM tracking system and Microsoft Office
- Excellent phone skills
Preferred qualifications:
- Bachelors degree preferred
- Experience in a call center environment preferred
- Financial aid experience preferred
Physical Demands and Work Environment:
Position requires standing or sitting in a stationary position as well as the occasional need to lift carry push and/or move objects up to 10 pounds.
Position also requires the use of computer technology/equipment.
Position requires the ability to hear conversations and receive information in person and over the telephone.
Position requires the ability to convey detailed and important instructions or ideas accurately loudly or quickly.
Salary Range:
$43000 $46 000 $20.67 $22.12 per hour)
Please note that the compensation information is a good faith estimate of the base pay for this position. Information about the total compensation package for this position will be provided during the interview process.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or protected veteran status or any other legally protected basis in accordance with applicable law. Bryant & Stratton College is an Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
