Customer Service Attendant I - Carver

Help support Parks and Recreation in their mission to enhance the quality of life for all through the stewardship of public land and parks and to provide quality recreational experiences. The City of Charlottesville is seeking qualified candidates for the position of Customer ServiceI who are highly motivated and who strive for success by demonstrating Charlottesvilles Core Values of commitment integrity respect innovation and collaboration.

The hiring amount for this position is $16.50 an hour. This is a nonexempt temporary (variable/limitedhour) position and is not eligible for city benefits.

This position performs responsible facility/front desk operations maintenance clerical and program support to ensure the highest level of customer service in accordance to facility and program policy and standard operating procedures.

Provides oversight and administration of athletic recreation fitness wellness adaptive golf and aquatic programs classes events activities centers and/or skate parks that are comprised of diverse recreational features and amenities for all ages; performs related duties as required.

Primarily and most frequently the work done here is under direct supervision within one functional area and of a routine nature. Reports to a Parks and Recreation Operations Specialist or designated Manager on Duty.

Note: This job opportunity is advertised with a closing date of Continuous. If interested in being considered an application should be submitted as soon as possible. Applications will be evaluated on a continuous basis. Interviews will be conducted as soon as possible during the recruitment. Applications may no longer be considered once a candidate to fill the position is identified. This job announcement will close when the position(s) have been filled and may close at any time.

• Communicates effectively professionally courteously and thoroughly with the highest regard to the customer;
• Performs customer service duties such as greeting guests and answering questions in person and over the phone;
• Explains Parks and Recreations programs services and their benefits;
• Supervises and ensures safety of program areas patrons and other staff as needed;
• May be assigned to lead or supervise a program class event fitness area or activity where appropriate;
• Assists with maintaining order by enforcing rules and regulations
• Assists with the implementation of programs classes events and activities which may include the following duties:
  • Distributes collects inspects and accounts for equipment;
  • Demonstrates proper use of equipment; observes and corrects technique;
  • Sets up and breaks down rooms/areas or activities;
• Performs cleaning and general maintenance;
• May serve as a cashier operating cash register handling financial transactions and processing receipts in person phone or with online customers if determined appropriate by supervisor;
• May be responsible for oversight of cash handling policy and procedures if determined appropriate by supervisor;
• May perform administrative tasks completion of enrollment forms tracking attendance;
• May use a variety of computer software programs;
• May serve as a scorekeeper at Parks and Recreation athletic programs and events;
• Performs related tasks as required.

Minimum Qualifications:

• Any combination of education and experience equivalent to a high school diploma.
• Minimum of three 3 months of experience in a recreation or similar environment as a recreation/activity assistant ORthree 3 months of experience as a cashier using a computer system.

• Must be available to work Monday Friday 6:45 am 2:00 pm. Saturday and Sunday hours are varied. Some shifts may be later if required to work a special event or a later program.
• Minimum Age: 18

Physical requirements of this position as outlined by the Department of Labor: MEDIUM: work involves exerting 20 to 50 pounds of force occasionally or 10 to 25 pounds of force frequently or an amount greater than negligible and up to 10 pounds constantly to move objects. Physical demand requirements are in excess of those for Light Work.

This position may be required to work weekends nights holidays standby/oncall and/or emergency oncall.

Position may require driving a Cityowned vehicle and is subject to the vehicle use policy and procedures.

This is a safety sensitive position subject to drug and alcohol testing for preemployment reasonable suspicion postaccident and random testing.

Dependent upon assignment a majority of time spent in this position involves outside work which may involve extreme temperatures extreme brightness chemicals/hazardous waste and/or bloodborne pathogens. The noise level in the work environment is usually moderate.

The City of Charlottesville is an Equal Opportunity Employer and supports workforce diversity at all levels of the organization. The City prohibits discrimination on the basis of race color creed religion national origin ancestry citizenship status age sex or gender (including pregnancy childbirth and pregnancyrelated conditions) gender identity or expression (including transgender status) sexual orientation marital status military service and veteran status physical or mental disability genetic information or any other characteristic protected by federal state or local laws. The City is dedicated to this with respect to recruitment hiring placement promotion transfer training compensation benefits employee activities access to facilities and programs and general treatment during employment.

Requests for reasonable accommodation by individuals with disabilities may be requested by contacting Human Resources ator .

The City of Charlottesville conducts job related background checks reference checks and preemployment drug tests in accordance with federal state and local law of applicants who reach the final stages of the employment selection process.The Citys policy has not changed because of the decriminalization of in the Commonwealth of Virginia. remains an illegal drug under federal law and it continues to be a violation of the US Department of Transportation regulations and the Citys policy prohibiting employees from testing positive for .