Deskside Support
Deskside Support
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USD 500 - 1000
1 Vacancy
Job Description
Join HTech Supports a dynamic leader in the Technology Information and Internet industry as a Deskside Support professional. Established in 2013 weve consistently expanded our reach and now operate in over 50 countries providing innovative solutions to keep businesses at the forefront of digital transformation. Our mission is to deliver exceptional services with reliability performance and teamwork at the core. As part of our team youll contribute to maintaining seamless technology operations working alongside skilled engineers and trusted partners. Youll play a crucial role in supporting global rollouts datacenter operations unified collaboration and more. We value growth leadership and mutual respect fostering an environment of trust and social responsibility. If youre committed to hard work and excellence and eager to make a significant impact in the tech world we invite you to explore this exciting opportunity with us.
Tasks
- 13 years experience in IT infrastructure support troubleshooting hardware software and operating system issues. As a Level 1 engineer you will resolve issues while adhering to hardware warranty and customer security compliance standards.
- Hardware Support & Troubleshooting:
- Handson experience in installing troubleshooting and repairing desktops printers laptops and other computer peripherals. (Monitors keyboards mice printers fax machines scanners)
- Ability to lift and move equipment weighing up to 50 lbs.
- Support Smart Hands activities for peripheral and networking hardware (routers switches firewalls racks cabinets etc. under guidance from senior engineers or remote support teams.
- Software & OS Support:
- Experience to follow instructions for installing and troubleshooting desktop applications.
- Skilled in deskside support and PC break/fix with basic administration of Windows operating systems.
- Assist with antispyware and antivirus software including troubleshooting installation issues.
- Basic support for iOS/Android tablets assisting with configuration and troubleshooting.
- Assist in software/OS deployment using tools such as MSCM WDS or MDM solutions for deploying Microsoft Office antivirus software and companyspecific applications.
- Active Directory & Identity Management:
- Assist with basic user account management in Active Directory including resetting passwords and unlocking accounts.
- Assist with access permissions and escalate issues as needed to senior teams for complex Active Directory problems.
- Network & Connectivity Support:
- Basic knowledge of enterprise LAN and WAN setups with the ability to troubleshoot simple connectivity issues.
- Familiarity with TCP/IP DNS DHCP VPN and RDP.
- Basic wireless network troubleshooting including using diagnostic tools (ping ipconfig WiFi analyser)
Requirements
Strong written and oral communication skills with clients and management.
Excellent people skills for effective interaction with users and teams.
Ability to meet deadlines and manage tasks efficiently.
Strong deductive reasoning skills for troubleshooting issues.
Capability to work independently with minimal supervision.
Support of computer networks as directed by senior technicians or service desk
support.
Proficient in ticket handling adhering to client requirements.
Benefits
Its a freelancing project so we can offer what we offer with all inculsive rate.
Join HTech Supports as a Deskside Support professional. Elevate your career with cuttingedge technology solutions in a dynamic environment impacting clients worldwide. Apply now for growth and innovation.
Employment Type
Full Time
