Specialist - Social Media English Mandarin
Specialist - Social Media English Mandarin
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Not Disclosed
Salary Not Disclosed
Job Description
Responsibilities:
- Provide Technical Support for HONOR smartphones and other devices such as tablets PCs Modems etc via nonvoice channels such as chat social media and email platforms.
- Mainly handles and answers user questions and inquiries.
- Escalates technical problems/complaints that cannot be resolved within SLA to relevant teams.
- Performs systematic tracking of escalated problems until they are closed.
- Able to effectively provide Customer solutions with cross sell and upsell opportunities based upon Customer needs.
- Able to communicate and adapt to different types of customers.
Skills Required:
- Graduate from college or above related professional on electronically is preferred with background in Electronics communications economics management etc.
- Excellent command of spoken and written English and Mandarin.
- Bahasa Malaysia language capability will be an added advantage.
- Experience in other mainstream mobile phone manufacturers is an added advantage.
- Contact center experience is preferred.
- More than 3 years of experience using Windows Windows Office MS Outlook Chrome and Internet Explorer.
The Package:
- Attractive Basic Salary Can earn up to RM4300.
- Performance related bonus for confirmed staff.
- Annual Leave 15 days.
- Medical Leave 14 days.
- Medical and hospitalization coverage.
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
