drjobs German customer service

German customer service

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1 Vacancy
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Job Location drjobs

Mosta - Malta

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Job Title: Customer Support 70 & Content Moderation 30 Malta (German)

About the Role:

Are you passionate about creating a safer online environment Join our vibrant team in Malta and help us build a thriving online marketplace!

This hybrid role combines the best of both worlds:

70 Customer Support: Youll professionally answer customer questions and complaints via email or live chat (no phone calls).
30 Content Moderation: Youll play a crucial role in reviewing content across various marketplaces/apps ensuring compliance with company guidelines and countryspecific laws. By doing so youll contribute to a secure online space for users to interact with each other.
Benefits:

Salary: 1400 net
Performance bonuses twice a year
Maltese government bonus of 130 every 3 months
Opportunity for career development and level progression
Hybrid work model: training onsite followed by flexible remote work in Qormi
Full Training for 2 weeks (onsite)
Health insurance following 6 months of employment
Your Missions:

Understand follow and remain knowledgeable of client policies and guidelines.
Visually navigate and review images accounts and textbased content.
Provide accurate valid and complete customer information using appropriate methods/tools.
Meet personal/customer support targets.
Evaluate and make decisions by defined policies and guidelines.
Report and provide feedback on trends common enduser mistakes and manager questions promptly.
Escalate violations of client policies and instances of fraud using internal tools and processes.
Identify improvement opportunities in workflow and automation and suggest solutions to relevant teams.
Interface effectively with other internal and client teams.
Balance priorities of workflow in line with stakeholder expectations.
Participate in training to conduct correct and accurate moderation policies.
Support different workflows clients and markets as and when required.
Requirements:

Native or C2level proficiency in German.
Technical skills: familiar with knowledge of Microsoft Office programs such as Excel and Word.
No prior experience is necessary. What matters to us is your drive and dedication to making a positive impact in the digital world. If you possess English reading and written skills proficient computer skills the ability to make quick and accurate decisions attention to detail a cando attitude and a willingness to learn and adapt we want to hear from you!
Relocation:

Assistance with finding accommodation
Discounts on agency fees for finding accommodation
Flight ticket reimbursement after 6 months (up to 200
Airport Pick up
Accommodation in the hotel is paid by the company (booked for 5 nights then it can be extended up to 3 weeks)

Employment Type

Full Time

Company Industry

About Company

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