Customer Success Manager LATAM
Customer Success Manager LATAM
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Job Description
This is a remote position.
Atlantic Talent Services is dedicated to connecting top Latin American talent with companies across the United States and Canada. Our mission is to provide exceptional staffing solutions that foster growth and innovation. We offer outstanding career opportunities with industryleading companies.
About the Role:
We are seeking a dynamic Customer Success Manager to join our team. In this role you will be responsible for developing and nurturing relationships with strategic partners to drive mutual growth and success. You will act as a trusted advisor ensuring our partners are empowered to maximize the value of the solutions provided. Your focus will be on building strong client relationships increasing product adoption and driving customer satisfaction and retention.
Key Responsibilities:
Manage the entire customer lifecycle including contract renewals.
Collaborate with account teams to create and execute longterm account plans.
Develop and maintain strong relationships with stakeholders in your assigned accounts.
Conduct quarterly business reviews to demonstrate product value and identify opportunities for expansion.
Act as the voice of the customer providing feedback to internal teams to drive product improvements.
Partner with crossfunctional teams to resolve customer issues and achieve business goals.
Ensure successful product adoption and ongoing customer satisfaction.
Requirements
Bachelor s degree required; Master s degree is a plus.
5 years of experience in a Customer Success Account Management or related customerfacing role.
Strong understanding of computer networking and how the internet functions.
Experience in cloud security and performance solutions.
Project management and account portfolio planning experience.
Fluent in English Spanish and Portuguese.
Excellent communication and interpersonal skills.
Proven ability to conduct effective executive business reviews.
Experience in application server and network security is a plus.
Additional Information:
This is a remote role based in LATAM.
Working hours are Monday to Friday 9:00 a.m. to 6:00 p.m.
Benefits
Why Join Atlantic Talent Services
Work with a supportive and innovative team.
Opportunity to collaborate on impactful industryleading projects.
Flexible remote work environment with a focus on worklife balance.
Join Atlantic Talent Services and be part of a collaborative inclusive environment where your expertise will significantly impact. Apply now!
Bachelor s degree required; Master s degree is a plus. 5+ years of experience in a Customer Success, Account Management, or related customer-facing role. Strong understanding of computer networking and how the internet functions. Experience in cloud security and performance solutions. Project management and account portfolio planning experience. Fluent in English, Spanish, and Portuguese. Excellent communication and interpersonal skills. Proven ability to conduct effective executive business reviews. Experience in application, server, and network security is a plus.
Employment Type
Full Time
