IT Helpdesk Technician
IT Helpdesk Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a motivated and customerfocused IT Helpdesk Level I professional for a temporary assignment in our Agawam MA location. This is an entrylevel position.
Responsibilities include:
- Answering phone calls and emails: Responding to initial inquiries and providing basic technical assistance.
- Password resets: Helping users reset their passwords for various systems and applications.
- Troubleshooting software errors: Diagnosing and resolving minor software issues.
- Guiding users through simple tasks: Providing stepbystep instructions for basic IT tasks.
- Setting up new user accounts: Creating and configuring accounts for new employees.
- Installing software: Assisting with the installation of software applications.
- Documenting issues and solutions: Recording problems and their resolutions for future reference.
- Escalating complex issues: Referring more complicated problems to higherlevel support.
- Monitoring system performance: Keeping an eye on system health and performance.
- Updating user permissions: Modifying access rights as needed.
- Assisting with hardware setup: Helping users set up and configure hardware like printers and computers.
Skills/Qualifications:
- Entrylevel IT knowledge and a willingness to learn.
- Excellent customer service and communication skills.
- Basic understanding of computer hardware and software.
- Ability to troubleshoot basic technical issues.
- Strong organizational and time management skills.
- Ability to follow instructions and work independently.
- Reliable and punctual.
Schedule:
- Monday to Friday
- 9:00 AM to 5:00 PM (Unpaid lunch 12:00 PM to 1:00 PM)
Start Date:
- Immediately
Location:
- Agawam MA (InOffice)
Pay:
- $20.00 per hour
If you are a motivated and customeroriented individual with a passion for IT we encourage you to apply for this temporary opportunity. Please submit your resume detailing your relevant skills and experience.
Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color religion sex national origin age disability sexual orientation gender identity or any other protected characteristic in accordance with applicable federal state and local laws
Employment Type
Full Time
