Description
Position at Thrive Pet Healthcare
Thrive Natick is hiring for a fulltime Veterinary Client Service Representative Supervisor to join our amazing team!
Our Ideal Candidate:
The ideal candidate would act as a role model in demonstrating our values. They would collaborate with the practice manager medical director associate veterinarians and/or other supervisors to foster teamwork and facilitate a productive professional working environment.
Job Duties:
- Acts as a role model in demonstrating Thrive Natick values. Collaborates with the practice manager medical director associate veterinarians and/or other supervisors to foster teamwork and facilitate a productive professional working environment.
- Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
- Understands and consistently applies Thrive Natick policies and practices.
- Oversees all hiring training and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues.
- Continuously looks for ways to enhance customer service through streamlining of processes client education staff development etc.
- Facilitates the effective handling of all general client complaints processing and followup verbal and written.
- Must be proficient in hospital procedures fees and Computer Information systems.
- Participates in ensuring the hospital is maintained in an orderly and clean manner.
Compensation:Negotiable based on credentials and experience with the starting rate ranging from $2426/hr. The actual rate offered will carefully consider a wide range of factors including your skills qualifications experience and location.
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding benefits to fulltime employees including medical dental and vision insurance life insurance paid time off continuing education generous pet discounts and much more!
Required Experience:
Manager