IT Analyst - Distribution System
IT Analyst - Distribution System
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1 Vacancy
Job Description
- Identify and diagnose user tickets related to hardware/software networking and other request services.
- Good understand of computer systems hardware/software mobile devices computer laptop/desktop and IT technologies.
- Strong knowledge of ITSM/ITIL and experience with IT ticket management tools such as ServiceNow BMC Helix or similar system.
- Maintain and Ensure that IT standards procedures methods policies and inventory assets are kept in line with Continental standard requirements.
- Proactively sources services that are suitable for the delivery of IT services in order to achieve the desired outcomes and objectives.
- The collection maintenance and publication of critical IT service measurement statistics and KPI are performed as needed.
- Proficiency in Microsoft Intune Mobile Device Management Software Distribution System
- Proficiency in Microsoft Office Products (Windows OS Microsoft 365 MS Teams Outlook OneDrive SharePoint MS Teams Rooms).
- Proficiency in Microsoft Windows Server 2016/2019/2022 Active Directory DNS/DHCP File and Print server administration.
- Experience with Computer and Users Management tools e.g. Ivanti LANDesk MS SCCM McAfee ePO Orchestrator Endpoint security Identity Access Management and etc.
- Understanding of basic networking (WAN/LAN/WLAN) Internet Guest Access Cloud technologies.
- Experience in leading IT projects and implementing technology solutions.
- Provide essential security advice and support IT training and guiding to customers
- Delivering customer service through multiple channels and business unit including Continental Rayong PLT MotorCyclesbangkok Sales / Other Continental Divisions in Thailand and cross country.
- Strong analytical skills to diagnose and resolve complex IT issues.
- Excellent communication skills to interact effectively with customers and team members.
- Leadership abilities to manage IT projects and coordinate with crossfunctional teams.
- Problemsolving skills to provide innovative solutions and improve IT service delivery.
- Customer service orientation to deliver highquality support and training to users.
Qualifications :
- Masters degree or Bachelors degree in Computer Engineering Computer Science Information Technology or related field.
- Minimum 57 years of experience in IT Distribution System IT Services Management IT Operations Support or a related field.
- Proficiency in overseeing IT infrastructure initiatives and putting technological solutions into practice.
- Familarity with ITSM Microsoft Applications Mobile Device Management Computer Hardware/Software
- Advanced certifications such as MCSE ITIL CompTIA A or equivalent.
- Effective communication and ability to work under pressure and manage multiple tasks simultaneously.
- Proficiency in English
Additional Information :
As the IT Analyst Distribution System you will be responsible for enhancing IT Services productivity and collaboration through the effective implementation and management of IT tools and technologies. You will ensure seamless integration user support and continuous improvement of collaboration platforms to meet the evolving needs of the Continental Thailand organization.
Ready to drive with Continental Take the first step and fill in the online application.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
