Customer Support Agent
Customer Support Agent
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Job Description
A fastgrowing iGaming company with offices worldwide is looking for a Customer Support Agent to join its Limassolbased team. Committed to delivering exceptional user experiences the company combines human support with AIdriven solutions to provide seamless service to its players.
In this role you will assist players resolve inquiries and ensure a smooth gaming experience. If you have a customerfirst mindset strong problemsolving skills and the ability to work in a 24/7 shift environment this could be the perfect opportunity for you.
Requirements:
- Fluency in English (additional languages are a plus).
- Previous customer support experience.
- Strong problemsolving skills and the ability to handle customer inquiries effectively.
- Excellent written and verbal communication skills.
- A customerfocused approach with the ability to handle inquiries professionally.
- Ability to work independently and as part of a team.
- Availability to work shifts including weekends and nights 24/7 rotational shifts of 06:00 to 15:00 12:00 to 21:00 21:00 to 06:00 (Including weekends).
Key Responsibilities:
- Provide professional and efficient support to players via chat and email and phone.
- Resolve customer inquiries troubleshoot issues and escalate complex cases when necessary.
- Maintain uptodate knowledge of company products promotions and policies.
- Assist players with accountrelated matters including transactions bonuses and verification.
- Keep accurate records of customer interactions and follow internal procedures.
- Ensure compliance with regulatory requirements data protection laws and antifraud measures.
- Meet performance targets including response times and customer satisfaction scores.
- Work collaboratively with internal teams to improve the overall player experience.
- Identify opportunities for proactive support and suggest improvements based on player feedback.
- Participate in training sessions and continuously develop product knowledge.
- Adhere to company policies and maintain professionalism in all interactions.
- Work assigned shifts including nights and weekends as part of a rotational schedule.
Information:
- Shift schedule: 24/7 rotational shifts of 06:00 to 15:00 12:00 to 21:00 21:00 to 06:00 (Including weekends)
- Starting salary 1700 Euro gross / month plus:
- 35 extra for hours worked on Sundays and for any hours between 23:00 to 06:00
- 15 extra for hours worked on Saturdays except for 23:00 06:00 which is 35
- Monthly performancebased bonuses.
- Career growth opportunities within a fastgrowing company.
- Comprehensive training and professional development.
For more information or to apply for the above role send your CV to Margarita Savva:
Employment Type
Full Time
