Senior Business Systems Analyst
Senior Business Systems Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
What you get to do in this role:
- Facilitate requirements gatheringand process mapping workshops.Perform gap analysis (as isfunctionality versus to befunctionality)
- Participate in endtoend activitiesrelated to implementation planningincluding project management issuemanagement communication andchangemanagement
- Help personalize and humanize thecustomer experience while at thesame time accomplishing futurebusinessscalability
- Document the customer journeyand identify ways to improve existingcustomer pain points based onprocess optimization technologychange management or communication
- Help uncomplicate the workenvironment of tomorrow byforecasting scalable solutions andwhen they need to be ready to bedelivered to positivelyinfluence the customerjourney
- Work with the business designengineering and product teams tocreate digital transformationexperiences for team membersandcustomers
- Work based on Agile digitalexecution and communicate acrossmultiple cross teams to ensuresuccessful projectdelivery
- Translate your recommendations to seniorleadership to gain agreement affectchange and influence long termdigitalstrategies
- Help create customersolutions to affectorganizational transformational in theface of a digitalfirst newlandscape
- Participate in User Acceptancetesting and recommendimprovements.
- Build proofsofconcept (POC)forpotential new solutionsandtechnologies by working with product management and engineering teams.
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- 5 years of experience as a BusinessAnalyst with verifiableexperience working directly withcustomers to improve theirexperiences
- Passion for technology and new ideasto improve the way people work usingour products and the possibilities thatcome from building excellentcustomerexperiences
- Experience defining the customerexperience and personalizing the userjourney across a cloud fulfillment ecosystem
- Experience business processoptimization and scalability with CXplatforms /solutions
- Ability to tell our digital transformationstory to our top customers worldwide
- Ability to determine thebest investments for thefuture
- Experience analyzing businesssituations and working within a groupenvironment to provide efficient softwaresolutions
- Experienced in preparing asis processdocumentation tobe processdocumentation and performingdetailed gapanalysis
- Experience completing multiplecomplex technical projects
- Enjoyment working in acollaborativeenvironment
- Experience designing optimizedcustomer experiences in either CSMCRM orHCM
- Comfortable presenting solutions tolarge audiences and senior executivesin person virtual and webinars
- A willingnessto take on tasks that sometimes wouldfall outside of their scope
- Ability todevelop applications that meets goals
- Enjoyment working with customers and gets gratification from building useful IT applications and solutions
FD21
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
