Associate Product Manager - Logistics Agent Service
Associate Product Manager - Logistics Agent Service
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Job Description
We are on the lookout for an Associate Product Manager (Logistics Agent Service) to join the Agent Service team on our journey to always deliver amazing experiences.
In our Logistics Team youll tackle highimpact challenges that make lastmile delivery efficient affordable and sustainable. Your work will directly improve experiences for riders end customers and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations supporting expansion into new areas like grocery and retail.
Become an expert on how contact centre agents resolve customer rider and vendor issues; Work proactively to educate teams on best practices drive adoption and shape product support function
Define opportunities deliver key features workflows and improvements that empower agent service teams to handle support requests efficiently
Improve agent productivity and increase the quality of service that agents can provide
Act as the primary point of contact for internal stakeholders timely addressing their questions and concerns regarding the product to ensure its quality alignment with business needs and optimal usage across different Contact Centers
Partner with engineering UX/UI operations analytics various product teams & other stakeholders to deliver the right features drive product quality and optimise agent interactions while ensuring scalability and compliance.
Define and monitor KPIs to measure product success and drive the impact of strategic goals
Qualifications :
2 years of experience in Product Management Product Operations Product Support or a related field
Ability to learn fast and work in a fastpaced globally distributed environment with multiple stakeholders
Excellent communication skills and the ability to translate business needs into product requirements
Proactive approach to problemsolving troubleshooting and stakeholder management
A commitment to continuous improvements a sense of ownership solution and a growthoriented mindset
Ability to zoom in and zoom out being detailoriented to dive deep into issues configurations and user needs while also keeping the big picture in mind to align with longterm strategy and overall product priorities
Nice to Have
Experience in food delivery ecommerce or marketplace industries.
Familiarity with customer support operations contact centers customer support tools like Zendesk Salesforce or inhouse agent platforms
Comfortable with dashboards analytics & observability tools (e.g.Tableau DataDog Grafana) to extract and analyze key insights
Experience with agile development methodologies and product management tools such as JIRA Confluence
Additional Information :
Ensuring you and all our Heroes are looked after happy and healthy is always on the menu. Because if youre in good shape then were in good shape.
Make the most of our hybrid working model and join the team for facetoface connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 Educational Budget Language Courses Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Get moving and release those wonderful mindboosting endorphins: Health Checkups Meditation Yoga Gym & Bicycle Subsidy
Cash. Dough. Cheddar. Whatever you call it well help you with it: Employee Share Purchase Plan Sabbatical Bank Public Transportation Ticket Discount Life & Accident Insurance Corporate Pension Plan
The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers Food Vouchers Corporate Discounts. Courses.
Ready to join our team If youre excited to grow collaborate and be part of the worlds leading delivery platform wed love to hear from you. Apply today!
We believe diversity and inclusion are key to creating not only an exciting product but also an amazing customer and employee experience. Fostering this starts with hiring therefore we do not discriminate on the basis of racial identities religious beliefs color national origin gender identities or expressions sexual orientations age marital or disability statuses or any other aspect that makes you you. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experiencejust include it in your application. Youre welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
