Customer Support Assistant
Customer Support Assistant
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USD 17 - 23
1 Vacancy
Job Description
Winco Stamping
Menomonee Falls WI
ABOUT YOU
Do you thrive in a fastpaced environment where organization customer service and administrative support are key Are you passionate about helping customers ensuring order accuracy and keeping operations running smoothly
At Winco Stamping we value Accountability Reliability Curiosity Integrity and Thoughtfulness. If you take pride in providing excellent service staying organized and being a friendly and reliable team player this role is for you!
JOB DESCRIPTION
As a Customer Support Assistant at Winco Stamping you will play a critical role in order processing customer communication and administrative support. You will work closely with Account Managers Senior Account Managers and other departments to ensure orders are accurate deliveries run smoothly and customer inquiries are handled efficiently.
You will also support the Senior Leadership Team and HR in a variety of projects. This role is ideal for someone who is organized proactive and enjoys working in a dynamic environment.
JOB DETAILS
Hourly Rate $17 $23 (commensurate with experience and qualifications)
Hours First Shift
RESPONSIBILITES
Administrative & Phone Support Answer customer calls assist AMs and SAMs as needed and provide general administrative support. Utilize company databases and software to enter and retrieve information ensuring timely and efficient processing.
Winco Reception & Administrative Support Serve as the primary reception contact greet visitors handle general administrative tasks and support internal office needs. Assist with scheduling data entry and basic reporting while adhering to established company protocols.
Work Order Accuracy & Audits Generate work orders verify data accuracy using basic math and problemsolving skills and review them for completeness. Ensure compliance with company guidelines and assist in preparing reports related to order processing.
Customer Communication & Email Processing Manage incoming emails respond to inquiries and maintain professional customer interactions. Assist with meeting coordination and document preparation as needed to support customer service functions.
Order Management & FollowUp Process orders track deliveries and ensure smooth while maintaining accurate records in company systems. Assist in resolving order discrepancies and proactively communicate updates to customers.
ABOUT WINCO STAMPING
At Winco Stamping we form Metals & Relationships and our passion lies in Celebrating Excellence! Our dedication to excellence permeates every aspect of our operations from our talented team and superior products to the comprehensive benefit and compensation plans we offer. We prioritize our customers and employees striving not only to meet but exceed their expectations at every turn.
As an ISOcertified company we prioritize quality management and continuous improvement to ensure precision and efficiency in our manufacturing processes while also minimizing waste and environmental impact. At Winco we embrace innovation teamwork and integrity valuing each team members contribution and commitment to achieving our goals.
If youre ready to be part of a dynamic team Winco Stamping welcomes you!
SPECIFICATIONS
- High School Diploma or GED required.
- Experience in customer service administrative support or order processing preferred.
- Strong communication and organizational skills.
- Highly organized with strong time management skills.
- Friendly and professional with a customerfocused approach.
- Ability to multitask and manage priorities efficiently.
- Proficiency in Microsoft Office (Excel Word Outlook) and other applications.
- Detailoriented with strong problemsolving skills.
- Positive attitude with a teamfirst mindset.
Winco Stamping is an equal opportunity employer. For more information visit our websiteWincoStamping.
We Make it Easy
Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.
As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.
We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.
Required Experience:
Senior IC
Employment Type
Full-Time
