Automotive Service ConsultantAdvisor
Automotive Service ConsultantAdvisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Hyman Bros KIA
ESSENTIAL DUTIES include the following. Other duties may be assigned.
Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely friendly manner and obtains vehicle information.
Writes up customers vehicle problems accurately and clearly on the repair order.
Test drives the vehicle with the customer as needed to confirm the problem or refer it to a technician.
Refers to service history inspects vehicle and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
Provides a complete and accurate written cost estimate for labor and parts.
Establishes promised time.
Obtains customers signature on repair order; provides the customer with a copy.
Establishes customers method of payment. Obtains credit approval if necessary.
Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly.
Keeps service department forms menus and pricing guides uptodate.
Explains completed work and all charges to customers.
Implements a quality control process to eliminate comebacks.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Inspects vehicles for body damage completes damage report on the repair order.
Maintains a professional appearance.
Keeps work area clean.
MARGINAL DUTIES include the following. Other duties may be assigned.
SUPERVISORY RESPONSIBILITIES
QUALIFICATIONS To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE High School Diploma
CERTIFICATES LICENSES REGISTRATIONS
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience:
Contract
Employment Type
Full-Time
