Customer Service Representative Onsite in Lisbon
Customer Service Representative Onsite in Lisbon
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Job Description
Job Title: Customer Service Representative (Spanish C1 English) Onsite in Lisbon
Location: Lisbon Portugal
Job Description:
We are looking for a dedicated and customeroriented Customer Service Representative with proficiency in Spanish and a C1 level of English to join our team in Lisbon. The successful candidate will be responsible for providing exceptional service to our customers addressing their inquiries and ensuring a positive experience throughout.
Key Responsibilities:
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Provide highquality customer service via phone email and chat ensuring customer satisfaction.
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Assist customers with inquiries troubleshooting and resolving issues in both Spanish and English.
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Handle customer complaints and queries in a professional and efficient manner.
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Document and track customer interactions ensuring accurate records are maintained.
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Collaborate with internal teams to resolve customer issues and ensure seamless service.
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Maintain uptodate knowledge of products services and procedures to assist customers effectively.
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Meet or exceed customer service targets and performance metrics.
Requirements:
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Native or fluent in Spanish (C1 level or above).
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Advanced proficiency in English (C1 level or above).
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Previous experience in customer service or a customerfacing role is a plus.
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Strong communication skills both written and verbal.
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Problemsolving skills and a customerfirst mindset.
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Ability to work effectively in a fastpaced environment.
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Availability to work onsite in Lisbon.
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Flexibility to work in various shifts including evenings and weekends if necessary.
What We Offer:
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Competitive salary and benefits package.
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Opportunity to work in an international and dynamic environment.
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Career development opportunities and training.
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A supportive and collaborative team atmosphere.
If you are passionate about delivering excellent customer service and meet the language requirements we invite you to apply and join our growing team in Lisbon!
Employment Type
Full Time
