Credit Control Officer
Credit Control Officer
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Job Description
The Role
We currently have an exciting opportunity to join our specialised Credit Control team!
In this position you will report to the Manager Asset Management and be responsible for a diversified Credit Portfolio working closely with our customers seeking mutually benefical outcomes exploring financial assistance options and maintaining credit facilities in arrears.
In the role you will
- Assist members with various forms of Financial Assistance including the establishment and maintenance of tailored Hardship Agreements and Simple Arrangements managed across various types of credit facilities savings accounts and Portfolio Queues within the Debtor Management System CRM and Core Banking System (CBS).
- Provide expertise on specific enquiries by offering solutions and alternatives when practical
- Timely progression of delinquent loans across all key milestones and stages of the enforcement process (as applicable and necessary) ensuring ongoing adherence to regulatory requirements and related Credit Control Policy and Procedures.
- Monitor accounts in arrears and overdrawn accounts to ensure that the correct action is implemented to guarantee that future repayments are met and the reoccurrence of delinquency is minimised
- Reducing delinquency by rectifying arrears by transferring and restricting member access to accounts
- Initiating following up and distributing funds from claims
- Action creditrelated tasks in accordance with Credit Control Policy and Procedures working closely with team members internal and external stakeholders to consistently meet all business requirements.
Qualifications :
About you
Youre a caring and customerfocused person excited to learn and grow. You value integrity especially when handling customer information. Your teamwork and commitment to improvement will help us prioritise our customers needs and satisfaction. You will:
You are a good match if you have:
- Customer Service focus.
- Excellent communication and relationshipbuilding skills.
- Highlevel attention to detail.
- Strong negotiation and problemsolving abilities.
- Strong organisational and time management skills.
Additional Information :
See yourself in our team
You will join the Credit Control team a high performing group of credit professionals dedicated to supporting Beyond Bank and its members with minimising loan arrears and delinquencies exploring potential forms of financial assistance and striving to tailor strategies that seek to achieve mutually beneficial outcomes for Beyond Bank and its members.
Why work for Beyond Bank
We welcome candidates that reflect the diversity of the communities in which we operate. We actively encourage Aboriginal and Torres Strait Islander peoples people with disability LGBTQIA as well as culturally diverse community members to apply for our roles.
Beyond Bank is committed to creating an accessible recruitment process and employment experience. If you identify as a person living with disability and require adjustments to our online application recruitment selection and/or assessment process or modifications for accessibility to our locations please contact us at
And theres even more benefits:
- Additional 3 paid worklife balance days to boost your annual leave
- Paid community volunteer days to support many community charities across Australia
- Access to employee discounts health and wellbeing initiatives employee and family assistance plus more
- A flexible and diverse working environment
- Career development opportunities training and coaching
By joining Beyond Bank you will have the opportunity to work alongside talented professionals who will support and encourage you to achieve your full potential. If you are passionate about people and want to make a difference we would love to hear from you.
What does our recruitment process look like
The process can include a phone screen video interview virtual or facetoface interview psychometric testing and all relevant background checking. Some positions may require undergoing 4 weeks of mandatory full training.
Apply Now!
To find out more about Beyond Bank visit beyondbank.au or for more information contact
Applications close COB 21/04/2025
By applying for this opportunity you are providing consent for Beyond Bank Australia to conduct all preemployment screening checks (APRA ASIC Bankruptcy National Criminal History Check VEVO Adverse Media Check and Reference Checks) at the expense of Beyond Bank Australia.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
