Program Manager - Complex Customer Requests
Program Manager - Complex Customer Requests
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$ 134200 - 228100
1 Vacancy
Job Description
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voicecontrolled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15 of sales back into R&D. Our expert teams of physicists engineers data scientists and problemsolvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.Group/Division
The Customer Group (CG) team is our field based customer facing organization consisting of Sales Marketing Applications Finance Human Resources Facilities & IT. They partner closely with our customers to provide a comprehensive portfolio of products services software and expertise to help them manage yield throughout their fabrication processfrom research and development to final volume production. Responsibilities of this group include maintaining strategic client relationships identifying and closing sales opportunities ensuring our products meet performance capabilities & expectations providing critical solutions for improved yield performance and collecting requirements for future products by understanding customer processes and technology trends. Partnering with our service organization and factory divisions this diverse and dynamic team helps ensure alignment between customer needs and corporate offering to maintain a high level of customer satisfaction.Job Description/Preferred Qualifications
Total Rewards:
KLAs total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits identified below. Interns are eligible for some of the benefits identified below. Our pay ranges are determined by role level and location. The range displayed above reflects the minimum and maximum pay for this position in the primary location identified in this posting. Actual pay depends on several factors including location jobrelated skills experience and relevant education level or training. If applicable your recruiter can share more about the specific pay range for your preferred location during the hiring process.
Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voicecontrolled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15 of sales back into R&D. Our expert teams of physicists engineers data scientists and problemsolvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.
CCR Program Manager
The Complex Customer Requests (CCR) Program Manager job is high profile and exciting opportunity for an adventurous soul! We strive to be a highly valued trusted partner with our customers through continuous improvement!
The selected individual will run now wellestablished Complex Customer Request (CCR) program and scale it with industry growth. This role is pivotal in driving operational excellence for the program and improving customer experience. Successful candidate will lead the programs metrics and lay the foundation for significant growth!
Responsibilities of the CCR program manager
Project planning: Run the existing CCR program through initiations prioritization and on a periodic basis with the company key collaborators ensuring alignment with customer goals and objectives.
Cross functional coordination: Collaborate with division engineering operations service marketing and regional business units to ensure project and timely delivery and promote a culture of continuous improvement.
Customer relationship management: Build and maintain positive relationships with customers understanding their requirements and expectations to ensure that project results meet or exceed their needs.
Facilitate clear and seamless communication among project team members partners and senior management including providing regular updates on project status risks and mitigation plans.
Use data driven decision making to optimize processes; establish and drive key performance indicators for continuous growth.
Evangelize the program across the company with implementation to all the BUs improving customer adoption.
Skills
- Strong analytical and problemsolving skills.
- Excellent communication and interpersonal skills.
- Ability to lead multiple projects simultaneously.
- Proficiency in project management tools.
- Strong leadership and team management abilities.
- Experience in customer engagement feedback analysis and adoption strategy development.
Preferred Qualifications
- Minimum of 7 years of relevant and proven experience in leading sophisticated crossfunctional customer programs leading development efforts focused on multiple product engineering solutions in semiconductor industry.
- Must have deep knowledge of advanced fab processes operations and multitool considerations; experience with KLA tools and technologies strongly preferred.
- Demonstrated experience in fielding critical customer issues and leading internal crossdivisional teams (Applications Product Marketing R&D Manufacturing Service Regulatory Safety etc. on delivering comprehensive solutions including planning funding resourcing and delivery.
- Experience delivering managing and reporting on robust enterprisewide customer programs: drive strategy lead alignment across multiple divisions and functional groups document playbook processes and lead through delivery to customer.
Equal Employment Opportunity
The company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical dental vision life and other voluntary benefits 401(K) including company matching employee stock purchase program (ESPP) student debt assistance tuition reimbursement program development and career growth opportunities and programs financial planning benefits wellness benefits including an employee assistance program (EAP) paid time off and paid company holidays and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Minimum Qualifications
Doctorate (Academic) Degree and related work experience of 5 years; Masters Level Degree and related work experience of 8 years; Bachelors Level Degree and related work experience of 12 yearsThe company offers a total rewards package that is competitive and comprehensive including but not limited to the following: medical dental vision life and other voluntary benefits 401(K) including company matching employee stock purchase program (ESPP) student debt assistance tuition reimbursement program development and career growth opportunities and programs financial planning benefits wellness benefits including an employee assistance program (EAP) paid time off and paid company holidays and family care and bonding leave.
KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race religion color national origin sex gender identity gender expression sexual orientation age marital status veteran status disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at or at to request accommodation.
Required Experience:
Manager
Employment Type
Full-Time
