Customer Support Specialist
Customer Support Specialist
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Job Description
Client Onboarding 30
Onboard approximately 100 clients per year onto our platform ensuring they become autonomous and gain a thorough understanding of its features.
Host regular webinars to showcase new features and optimize platform usage.
Client Support 60
Manage client inquiries via tickets and emails providing accurate and timely responses.
Act as the main point of contact for clients ensuring their satisfaction.
Contribute to process improvement by enriching support content and promoting automation to reduce ticket volume (productcentric approach).
Client Feedback Sharing 10
Share client feedback with relevant teams:
Account Managers: flag potential churn risks or identify business opportunities.
Product Team: suggest updates or improvements based on field insights.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
