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You will be updated with latest job alerts via emailCome work for a company that cares about you and your career. Do you like tech but you are not sure what type of job suits you best Here at SecurityMetrics we always promote from within beforehiring externally. If you arelookingto start a career in data security programming audit and forensics then come work here. Many of our top Developers Auditors Pentesters and even Product managers started in the SM Support department. We transfer many agents to other departments each year. Come get trained for a real career here at SecurityMetrics Technical Support!
SecurityMetrics is looking for experienced Customer Support staff to join our Technical Support team during French business hours 4 am 1 pm Mountain Time). As a Customer Support Representative you will be taking inbound phone calls and making outbound courtesy phone calls to provide everything from basic account support to assisting our customers in utilizing our industryleading security products/programs. This is an inhouse position and we are not looking to hire remote employees at this time. Customer Support Representatives will learn about computer and credit card data security standards and how to defend against the everintensifying cyber security threat. As a Customer Support Representative you are put in a position with plenty of options for growth as you expand your knowledge of basic to intermediate computer networking gain experience working with a wide variety of operating systems and work with IT professionals from around the globe!
Responsibilities
Provide basic customer support and account maintenance via phone email or chat
Scope customers to determine their PCI Self Assessment Questionnaire type
Help customers navigate and understand the PCI Self Assessment Questionnaire
Required Skills and Experience
Fluent in English and French
Customer Support experience
Call center experience
Basic computer skills (i.e. typing email web browser)
Technical troubleshooting
Desire to learn and grow
Excellent written and oral communication skills
Ability to listen to comprehend empathize and resolve customers needs and concerns
Preferred Skills and Experience
Familiar with PCIDSS
HTML and JavaScript knowledge
Basic understanding of networks and network devices
Industry certifications (CompTIA Network Security Cisco CCENT CCNA etc.
Full-Time