Executive ExperienceCoordinator

At ServiceNow we help organizations of every size in every industry put AI to work for people. We move fast because the world cant wait and we innovate in ways no one else can for our customers and communities. By joining ServiceNow you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents so we do everything we can to make that possible. We dream big together supporting each other to make our individual and collective dreams come true. The future is ours and it starts with you.  

With more than 7400 customers we serve approximately 80 of the Fortune 500 and were proud to be one of FORTUNEs 100 Best Companies to Work For and Worlds Most Admired Companies 2022.  

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.  

Job Description 

Were seeking a dynamic Executive Experience Coordinator to be the operational backbone of our Innovation Centers. This role is perfect for a highenergy professional who thrives in a fastpaced environment and takes pride in delivering flawless customer experiences. As the Executive Experience Coordinator youll be the driving force behind our Innovation Centers daily operations ensuring every customer interaction is seamless and memorable. Youll work alongside our Strategic Program Managers to bring executivelevel customer experiences to life. 
 

Key Responsibilities: 

• Serve as the operational and logistics guru for our Innovation Centers ensuring a worldclass environment for customer engagements 

• Coordinate and manage all logistics for executive Programs from room setup to catering to content upgrades 

• Maintain the Innovation Centers pristine condition and readiness for highprofile customer visits 

• Collaborate with facilities and workplace services to ensure optimal center operations and customer service 

• Partner with Executive Experience Consultants to execute sophisticated customer engagements 

• Manage complex calendars and scheduling for multiple concurrent engagements within our Innovation Centers 

• Coordinate with presenters subject matter experts and executives to ensure seamless delivery 

• Handle all preactivities and coordination including agenda development logistics planning and stakeholder communication 

• Serve as the primary point of contact for operational matters with internal teams and external vendors

• Build strong relationships with sales teams marketing facilities and catering partners

• Coordinate with global teams to maintain program consistency

• Create a culture of excellence and white glove service 

• Manage vendor relationships and deliverables effectively while overseeing budget management for the program 

• Proactively identify and implement process improvements 
• Contribute creative ideas to enhance the customer experience 

Qualifications :

Required Skills: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry. 

• 5 years of experience in event coordination executive support or customer experience roles 

• Proven track record of managing complex logistics and stakeholder coordination 

• Strong proficiency with business systems (CRM Microsoft 365 scheduling tools) 

• Experience in a hightech or professional services environment preferred 

• High energy and positive attitude with a true passion for customer service 

• Exceptional attention to detail and organizational skills 

• Strong problemsolving abilities and grace under pressure 

• Natural ability to anticipate needs and take proactive action 

• Excellence in written and verbal communication 

• Ability to maintain composure and professionalism in fastpaced situations 

Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!

For positions in this location we offer a base pay of $97800 $161400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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