Technical Support Representative Part-Time 10 AM - 2 PM
Technical Support Representative Part-Time 10 AM - 2 PM
Posted on :
22-03-2025
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1 Vacancy
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Job Description
Technical Support Representative (PartTime 10 AM 2 PM)
Our client in the technology services industry is urgently seeking eight parttime team members for a mandate supporting a government institution. This critical role focuses on delivering highquality technical assistance and customer service as the first point of contact for users experiencing ITrelated issues. Selected individuals will manage service requests resolve incidents and escalate when necessary all while adhering to structured service desk processes. This is a great opportunity for professionals who thrive in a customerfocused fastpaced support environment.
What is in it for you:
Hourly salary of $18.
Indeterminate contract.
Parttime 20 hours per week.
Monday to Friday 10:00 AM to 2:00 PM.
Location: Hybrid onsite Tuesdays and Wednesdays at 110 Bd. Cr mazie O Suite 800 Montr al QC H2P 1B9; remote on other weekdays
Join a passionate and inclusive team of professionals.
Responsibilities:
Serve as the single point of contact for customers requiring technical assistance via phone email chat or selfservice.
Create and update incident and request tickets ensuring accurate classification documentation and resolution.
Troubleshoot issues related to mobile devices connectivity and user accounts.
Utilize service desk tools to track and escalate unresolved issues to appropriate resolver groups.
Follow established procedures for incident escalation closure and major incident handling.
Maintain compliance with client security policies escalation protocols and business continuity procedures.
Proactively identify and suggest improvements for service processes and knowledge base documentation.
Monitor support channels and prioritize requests in line with service level agreements.
Build strong customer relationships by providing timely updates and professional communication throughout the resolution process.
Participate in onboarding knowledgesharing and training activities as needed.
What you will need to succeed:
High school diploma or equivalent.
Strong verbal and written communication skills in English.
Previous experience in a service desk or customer support environment is preferred.
Completion of a technical school program or relevant certifications is an asset.
Proficiency in using Microsoft Office applications.
Experience working with Active Directory and performing basic account administration is a plus.
Familiarity with troubleshooting mobile devices and network connectivity is an advantage.
Excellent problemsolving abilities and multitasking skills.
Proven ability to work independently and collaboratively in a team setting.
Strong customer service orientation with a sense of urgency and attention to detail.
Willingness to adhere to defined service desk procedures and contribute to service excellence.
Why Recruit Action
Recruit Action (agency permit: APprovides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
# FJT210325
Employment Type
Full Time
Key Skills
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