CUSTOMER CARE OFFICER
CUSTOMER CARE OFFICER
Posted on :
22-03-2025
Employer Active
1 Vacancy
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Job Description
Are you passionate about delivering exceptional customer experiences driven to exceed expectations and eager to make a meaningful impact in peoples lives We are looking for you.
RESPONSIBILITIES:
- Sales Transactions: Process sales transactions accurately and efficiently. Handle cash credit card and digital payment methods following established procedures.
- Prospecting Upselling and CrossSelling: Identify opportunities to sell upsell and crosssell products based on customer needs and preferences. Maximize revenue by suggesting complementary items.
- Inventory Management: Keep track of available stock and inform customers about product availability. Place orders for outofstock items as necessary.
- Maintain Presentable Workspace: Ensure the front o ce/ counter area is clean organized and wellstocked with promotional materials and product information.
- Record Keeping: Maintain accurate records of sales transactions customer interactions and any relevant information. Assist with maintaining the customer database.
- Handle Returns and Exchanges: Process returns exchanges and refunds according to Company policies striving to resolve issues to the customers satisfaction.
- Follow Security Procedures: Adhere to security measures such as verifying customer identities and preventing fraudulent transactions.
- Collaborate with Team: Work closely with colleagues in the sales team management and other departments to ensure seamless operations and effective communication.
- Any other duties as assigned by line manager H.O.D.
SKILLS & EXPERIENCE
- Education: A diploma or equivalent is required. Additional education or training in customer service or sales is a plus.
- At least three 3 years of work experience in customer service retail or sales is advantageous.
- Familiarity with pointofsale (POS) systems is a plus.
- CustomerFocused: Strong customer service skills with a focus on providing a positive and welcoming customer experience.
- Experience in excel google sheets and sales reports.
- Sales Abilities: Ability to identify sales opportunities and effectively communicate product benefits to customers.
- Adaptability: Comfortable working in a fastpaced environment and handling multiple tasks simultaneously.
- Attention to Detail: Accurate in processing sales transactions and maintaining records.
- ProblemSolving: Ability to handle customer inquiries concerns and complaints with a solutionoriented approach.
- Team Player: Willingness to collaborate with colleagues to achieve team and company goals.
- Professional Appearance: Maintain a neat and professional appearance in line with company guidelines.
YOUR VALUES
- We value people who are extremely ambitious and have a track record of highperformance and are able to continually step out of their comfort zone.
- A bias for action with the ability to operate in an ambiguous environment.
- A growth mindset we wont be immediate experts in everything we set out to do but thats ok as long as were learning and making progress while managing our risk.
Employment Type
Full Time
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