Head of Operations Customer Fulfilment Role
Head of Operations Customer Fulfilment Role
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
HEAD OF OPERATIONS & CUSTOMER FULFILMENT ROLE
We are looking for an absolutely exceptional top 5 Head of Operations & Customer Fulfilment to lead our Operations and Fulfilment function.
Our Client is East Africas leading consumer plastics brand and is presently undergoing a transformation to becoming a world class consumer company which is values led process driven has a high performing organization and is focused on growth.
Reporting to the CEO this role is a missioncritical role for the organization and will be a member of the senior management team.
KEY RESPONSIBILITIES
Oversee the management of customer orders including ensuring service levels delivery timelines and exception management. Define target service levels and manage the delivery of Company promises.
Oversee product packaging. Together with sales & production suggest SKU optimization.
Plan manpower to fulfil picking lists for dispatch within agreed timelines.
Oversee the logistics & delivery function. Manage delivery timelines and service levels.
Together with the Logistics Manager oversee fleet management
Oversee the finished goods store function and optimise warehouse management. Manage Companys overall warehousing & fulfilment strategy including opening new locations and routes.
In this role you will be expected to identify and implement continuous improvements both to processes and the organization including joining special project teams from time to time.
As a member of the senior leadership team set the overall tone for culture and performance in the company. Involvement and leadership of crossfunctional projects.
SKILLS & EXPERIENCE
A track record of highperformance in a related role.
10 years of experience managing an integrated customer service & function.
Experience designing implementing and managing a fulfilment strategy including delivery against clearly defined service levels.
Comfortable analysing data sets and inferring meaningful information
A growth mindset we wont be immediate experts in everything we set out to do but thats ok as long as were learning and making progress while managing our risk.
You are a change agent constantly pushing for better ways of doing things.
FMCG or other massmarket consumer knowledge and experience preferred.
YOUR VALUES
We value people who are extremely ambitious and have a track record of highperformance and are
able to continually step out of their comfort zone.
Comfort with a broad mandate where expectations are high but which also allows a lot of freedom to
deliver on outcomes.
A bias for action with the ability to operate in an ambiguous environment
Employment Type
Full Time
