drjobs After Sales Manager Passenger Cars Croatia and Slovenia

After Sales Manager Passenger Cars Croatia and Slovenia

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1 Vacancy
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Job Location drjobs

Zagreb - Croatia

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

About BYD

Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading hightech multinational company based in Shenzhen China. It operates in four core fields of IT automotive new energy and rail transit and employs over 300000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zeroemission ecosystem.

Your responsibilities:

  • Drive and develop partners service preparation and service performance assessment establish annual service target and ensure the goal achievement steering the partners continuous service level improvement.
  • Coordinate with legal and commercial team to sign Aftersales agreement
  • Regional regular visit organize meeting workshop and other activities with regional partners review the business plan. Be responsible for the aftersales projects development and assessment.
  • Secure the quality of our service network by timely training tooling and other supportive materials
  • Regional customer satisfaction management (NPS) assist partners to close customer complaint in time Goodwill authorization and management.
  • Investigate and collect Market information and cooperate with HQ for business plan and strategy.
  • Coordinate with Customer Service team to achieve customer satisfaction goals
  • Coordinate the spare parts deliveries in close cooperation with the Supply Chain team and steering parts service level improvement.;
  • Coordinate the aftermarket activities and service campaign implementation;
  • Introduce BYD Aftersales Service IT system/ platform such as DMS LMS TIS to regional dealership and its authorized service network ensure those system/ platform to be deployed in each terminal service shop.

Your profile:

  • HBO (bachelor or master) working and thinking level acquired by education or work experience
  • Experienced as After Sales Manager within an OEM environment (mobility preferably automotive)
  • Proven leadership skills; at least 5 years managerial experience is required
  • Affinity with electric mobility
  • Willing to travel on a frequent basis within the territory and abroad (including potential trips to China) indication 25 of your time
  • Strong communication and negotiation skills and excellent knowledge of English and local languages. Chinese is a plus

Our offer:

  • Job in a fastdeveloping company that embodies sustainable and forwardthinking technology;
  • International management position
  • Performance and experience based competitive remuneration

    Our Purpose is to build a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team

    Employment Type

    Full Time

    Company Industry

    About Company

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