Senior Manager Customer Engagement
Senior Manager Customer Engagement
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1 Vacancy
Job Description
The Customer Engagement Sr. Manager reporting to the Senior Director of Marketing Operations Excellence plays a vital role in supporting the crossfranchise operational needs of Sobi North America. Key responsibilities include overseeing the Sponsorship Approval Process managing Speaker Bureau Operations and overall Congress management. This role requires strong relationshipbuilding and strategic skills to collaborate effectively with crossfunctional teams. With a focus on driving operational efficiency and optimization this position offers a unique opportunity to influence meaningful change across the NA Sobi organization.
- Sponsorship Approval Oversight
- Manage the regional sponsorship process and external engagement process to ensure compliance and efficiency
- Provide strategic vendor management to maintain system functionality and ensure sponsorships are executed and reconciled effectively
- Oversee and participate in user training and refresher sessions to support process adherence.
- Speaker Bureau Operations
- Ensure strategic vendor management to align with crossfunctional team expectations and operational excellence
- Lead and launch the annual Speaker Bureau Initiation process ensuring smooth and alignment with organizational goals
- Congress Management
- Project manage toptier North America Sobi congresses ensuring seamless
- Provide strategic project management support for lowertier congresses across various Therapeutic Areas
- Manage vendor partnerships ensuring effective coordination with booth/logistics vendors
- Serve as the primary point of contact for Sobi NA Congress logistics and
- Strategic Marketing Operations Support
- Share industry best practices and innovative solutions with stakeholders to drive operational excellence.
- Identify opportunities to enhance efficiency implement best practices and optimize processes
Personal Attributes
- High level of emotional intelligence as demonstrated in strong relationships with a wide range of internal and external stakeholders
- Ability to prioritize and multitask in a fastpaced environment meet deadlines and communicate potential conflicts to leadership
- Works with a sense of urgency efficiency and attention to detail
- Operates with productive and agile decision making
- Selfstarter with the ability to think creatively and with solid problemsolving skills
- Experience working collaboratively with crossfunctional groups to achieve common goals
- Demonstrated ability as a wellrespected team player
- Experience working collaboratively with crossfunctional groups to achieve common goals Demonstrates critical creative thinking and problemsolving skills and the ability to produce clear and concise written and verbal communications
- Excellent interpersonal skills and has ability to influence stakeholders
Qualifications :
- 46 years of experience in a pharmaceutical/biotech company focus in Marketing Operations a plus
- Proficiency working with advertising and promotional process
- Proficiency working in regulated operations environment
- Congress management experience is strongly preferred
- Solid project management experience
- Experience working collaboratively with crossfunctional groups to achieve common goals
- Solid ability to communicate effectively across stakeholders
Additional Information :
Actual pay for this position will take into account factors such as experience and location. In addition to a base salary this position is also eligible for a competitive 401k match short and longterm incentives medical dental vision STD/LTD and life insurance benefits in addition to other health and wellness programs and offerings.
All Sobi employees need to demonstrate behaviors in line with Sobis core values: Care Ambition Urgency Ownership and Partnership. Are you ready to be on the Sobi team Come join a culture that empowers every person to be the person that makes a difference for rare disease.
Why Join Us
We are a global company with over 1700 employees in more than 30 countries and are committed to the societies where we operate. With a deeply skilled management team directing our daytoday wins and a Board with a stellar track record were ready to take on the worlds diseases ailments and adversity. Our people believe they have the power to make a positive impact in others lives because thats exactly what we do here. If youre seeking a career that taps into your talents in a way that makes the world a better healthier place we just may have a job for you.
We know our employees are our most valuable asset and our culture conveys that. We offer a competitive benefits package to support the health and happiness of our staff.
Sobi Culture
At Sobi we refuse to accept the status quo. This is because we have witnessed firsthand the challenges facing those affected by rare diseases and have used this knowledge to shape our business to find new ways of helping them.
As a specialized biopharmaceutical company we are dedicated to rare diseases. And we see this focus as a strength. By effectively turning our research into groundbreaking treatments we help make medicine more accessible and open up more possibilities for patients and more opportunities for those caring for them. This has been our approach since day one but we know we cant change the world of rare diseases on our own. Accomplishing this requires strong partnerships with patients partners and stakeholders across the entire value chain. Together we define how our business can create solutions that serve the needs of those affected by rare diseases while facilitating sustainable growth.
An Equal Opportunity Employer
Sobi is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions at Sobi are based on business needs job requirements and individual qualifications without regard to race color religion or belief national social or ethnic origin sex (including pregnancy) age physical mental or sensory disability HIV Status sexual orientation gender identity protected veterans and/or expression marital civil union or domestic partnership status past or present military service family medical history or genetic information family or parental status or any other status or protected groups by the laws or regulations in the locations where we operate.
Sobi is an affirmative action and equal opportunity employer. Disabled/Veterans. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access this website to apply for a vacancy as a result of your disability. You can request reasonable accommodations by sending an email to
COVID19 Policy
For the safety of our employees and all individuals with whom we interact professionally Sobi North America requires all new hires in the U.S. to be fully vaccinated for COVID19 with proof of vaccination status. We will consider requests for reasonable medical or religious accommodations as well as any statespecific exemptions as required by applicable law.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
