Senior End User Technical Support Analyst
Senior End User Technical Support Analyst
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Responsible for advanced field support including desktop reimaging and deployment of new end user devices with Windows 10 operation systems
- Responsible for basic field support hardware and software device support including troubleshooting hardware replacement applying prebuilt image packages.
- Responsible for remote software and device support and problem resolution which includes advanced troubleshooting installation and configuration.
Requirements
- Active Directory Domain Services
- Windows Imaging and Driver Management
- User Profile analysis and migration
- Customer Service Skills
- Advanced troubleshooting with basic hardware and software components
- Experience in deployments with Microsoft System Center Configuration Manager
- Desktop and Mobile Device imaging and user transition
- Third party software to be migrated and handled on a casebycase basis
Expertise and/or relevant experience in the following areas are mandatory: Active Directory Domain Services Windows Imaging and Driver Management User Profile analysis and migration Customer Service Skills Advanced troubleshooting with basic hardware and software components
Education
Bachelor degree
Employment Type
Full Time
