Relationship Specialist
Relationship Specialist
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Job Description
Ready to level up your career
Playtech Managed Services is looking for a communicative Relationship Specialist with strong problemsolving skills.
Your influential mission. You will...
- Resolve customer inquiries via phone email chat or social media.
- Analyze customers profiles to ensure the appropriate management of the brandtocustomer relationship.
- Proactively contact priority customers to build and maintain longlasting relationships.
- Work on building relationships with clients in order to provide custom treatment to highvalue customers on an exceptional level.
- Go the extra mile to engage customers and put in extra effort to maintain the relationship with priority customers.
- Contact priority customers to obtain information and documentation in accordance with our regulatory requirements.
- Welcome newly upgraded customers to build relationships and thus provide exceptional customer service care.
- Use a personalized approach toward priority customers.
Qualifications :
Components for success. You...
- Are a fluent English speaker.
- Have experience in online customer support.
- Possess relationship management skills: communication negotiation and interpersonal skills.
- Embrace a strong customercentric approach with the ability to understand and meet client needs.
- Demonstrate exceptional problemsolving skills.
- Excel in teamwork and collaboration.
- Show proactivity and initiative.
- Are available to work on shifts including late hours.
- Have strong computer literacy.
Youll get extra points for...
- Having 1 year of experience in a similar position.
Additional Information :
Thrive in a culture that values...
- Contribution and achievements by offering performance bonuses and ample opportunities for internal growth.
- Employees health and wellbeing through comprehensive health and dental insurance plans life insurance MultiSport card employee assistance program food travel and wellness allowances.
- Worklife balance by providing 25 days of paid annual leave allowing you to relax and recharge.
- Continuous growth with companysponsored seminars training programs social activities and events guiding your professional journey and helping you achieve your career goals.
- Celebrating life events with additional bonuses such as newlywed and baby bonuses.
PLAYTECH MANAGED SERVICES
Established in 2007 in Sofia Bulgaria Playtech Management Services a company of Playtech Group has grown into a thriving hub of 500 dedicated professionals fostering a culture of collaboration respect and support. Specializing in customer support and risk management services for leading gaming platforms worldwide our teams boast industryleading response times and expertise. At Playtech Managed Services we prioritize the personal and professional development of our team members offering opportunities for both horizontal and vertical growth. Our dedicated employees invest their time and expertise in our success and in return we invest our passion in them. We provide a fun creative rewarding and inspiring environment where individuals have the freedom to express themselves.
Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
