Experienced Italian Speaker Support Agent
Experienced Italian Speaker Support Agent
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1 Vacancy
Job Description
Job Title: Support Agent (Maltabased)
Location: Malta (Local candidates only)
Job Type: Fulltime
Salary: Competitive salary benefits
About the Company: We are a globally recognized company known for delivering excellent customer service. We are looking for a dedicated and driven Support Agent to join our team in Malta. If youre passionate about assisting customers and thrive in a fastpaced environment we want to hear from you!
Key Responsibilities:
- Provide exceptional support to customers through various communication channels (phone email and chat).
- Assist customers with inquiries issues and productrelated questions ensuring a positive and professional experience.
- Troubleshoot and resolve customer problems efficiently offering clear and practical solutions.
- Document customer interactions and issues accurately in the CRM system to ensure proper followup.
- Collaborate with internal teams to ensure the delivery of seamless service to customers.
- Meet and exceed performance targets such as response time resolution rate and customer satisfaction.
- Handle customer feedback inquiries and escalate issues as necessary to ensure timely resolution.
- Maintain a strong understanding of company products and services to assist customers effectively.
- Contribute to the improvement of customer service processes by sharing insights and feedback with management.
Requirements:
- Fluent in English (both written and spoken). Knowledge of additional languages is a plus.
- Previous experience in a customer support or similar role is advantageous.
- Excellent communication and interpersonal skills with the ability to interact effectively with customers.
- Strong problemsolving abilities with a customercentric approach to resolving issues.
- Ability to manage multiple tasks simultaneously in a fastpaced environment.
- Attention to detail and strong organizational skills.
- A positive attitude and a passion for delivering outstanding customer service.
- Comfortable working independently and as part of a team.
Benefits:
- Competitive salary and benefits package.
- Health insurance and wellness benefits.
- Career development and growth opportunities.
- A supportive and dynamic work environment.
- Opportunities to work with an international team and contribute to the companys success.
Employment Type
Full Time
