Spanish-Speaking Technical Support Specialist
Spanish-Speaking Technical Support Specialist
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Job Description
Job Title: SpanishSpeaking Technical Support Specialist Join Cross Border Talents in Barcelona!
Location: Barcelona Spain
Employment Type: FullTime
About Cross Border Talents:
At Cross Border Talents we specialize in connecting top talent with the worlds most innovative companies. As a global leader in recruitment and technical support were committed to providing exceptional service to both clients and customers. Our team is growing and were looking for a SpanishSpeaking Technical Support Specialist to join us in Barcelona. If youre passionate about solving technical challenges helping others and delivering outstanding service we want you on our team!
The Role:
As a SpanishSpeaking Technical Support Specialist at Cross Border Talents youll be the goto expert for our Spanishspeaking customers. Your role will involve troubleshooting technical issues providing solutions and offering exceptional support to ensure customer satisfaction. Youll engage directly with clients diagnosing technical problems guiding users through solutions and offering advice on optimizing their experience. If you enjoy problemsolving and helping others this role is for you!
Key Responsibilities:
- Provide technical support to Spanishspeaking customers via phone email and chat.
- Troubleshoot and resolve hardware and software issues efficiently and accurately.
- Guide customers through stepbystep solutions explaining complex technical concepts in simple terms.
- Maintain detailed records of customer interactions and issue resolutions.
- Collaborate with other technical teams to escalate complex issues and ensure timely solutions.
- Stay uptodate with product knowledge troubleshooting techniques and industry trends to offer the best support.
- Ensure a positive customer experience by delivering timely effective and professional service.
What Were Looking For:
- Fluency in Spanish (written and spoken) is essential.
- Strong technical problemsolving skills and an ability to troubleshoot both hardware and software issues.
- Excellent communication skills with the ability to explain technical issues in an understandable way.
- Customerfocused mindset with a passion for helping others and ensuring their satisfaction.
- Previous experience in technical support or a related field is a plus.
- Ability to work in a fastpaced environment and adapt to changing technologies.
Why Join Cross Border Talents
- Global Opportunities: Work with a diverse international team and make an impact in the global tech landscape.
- Career Growth: We provide opportunities for career advancement training and personal development.
- Vibrant Barcelona: Enjoy working in one of Europes most beautiful and exciting cities.
- Great Benefits: Competitive salary health insurance flexible working hours and additional perks!
Employment Type
Full Time
