Finance Support PTP & OTC with Spanish
Finance Support PTP & OTC with Spanish
Posted on :
02-08-2025
Employer Active
1 Vacancy
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Job Description
You will act as the first point of contact for internal and external customers across EMEA handling queries relating to Accounts Payable (AP) and Accounts Receivable (AR) transactions in multiple languages.
- Handle inbound calls and emails from vendors customers and affiliate finance teams across EMEA relating to AP and AR queries
- Provide accurate information and guidance on invoice processing payments billing issues credit notes remittances and account reconciliations
- Log triage and resolve queries within agreed SLAs with a focus on excellent customer service at all times
- Ensure customer interactions are logged and tracked using the case management system (e.g. PEGA)
- Liaise with the London SSC finance teams (PTP OTC) to resolve transactional issues and close out queries
- Assist in tracking recurring issues to support continuous improvement efforts and root cause analysis
- Maintain up-to-date knowledge of client policies process changes and finance system updates
- Support knowledge base creation and FAQs in local languages
- Collaborate with peers across shifts and languages to ensure consistent service across the region
Qualifications :
Ideal candidate for the position:
- Experience in a customer service or contact center environment ideally within a finance/BPO setting
- FAdvanced language skills in Spanish & English ;
- Excellent verbal and written communication skills in both languages
- Basic understanding of Accounts Payable and/or Accounts Receivable processes
- Customer-focused with the ability to manage difficult or sensitive situations professionally
- Experience using ERP systems (e.g. SAP Oracle or similar) is a plus
- Experience working with ticketing systems or case management platforms
- Strong organisational skills with the ability to multitask in a fast-paced environment
- A team player with a proactive solution-oriented approach
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
Key Skills
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