Customer Engineer
Customer Engineer
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description : CUSTOMER ENGINEER (SENIOR NETWORK ENGINEER)
Job Location : Manila Philippines
Duties & Responsibilities:
Carry out effective & quality customer service provision on all International IP services including Layer2 VPN Layer3 VPN Global Internet Access Managed Router VeloCloud Cloud Network
Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers;
As part of the service delivery chain in coordinate and work with the core engineering team to provision nonstandard services and implement network wide upgrades changes etc.;
To resolve customer issues by providing technical support mainly remotely on ad hoc basis onsite;
Provide 2nd level support to the NOCs for such services and be an escalation point for such issues;
Work with the core engineering team to resolve higher level problems and implement solutions per request;
Participate in provisioning and support of additional products as needed
Perform tasks within Virtual Team structures on an ad hoc basis;
Provide support within a global team to ensure proper handover of tasks/activities to ensure 24 x 7 support to PCCW Global client base (external/internal);
Ad hoc activities as assigned by Management from time to time;
To be 24/7 oncall and be participated in the teams oncall routine to ensure around clock support.
Profile:
Customeroriented selfmotivated and tactful in dealing with other people across different functions;
Well versed in spoken English Arabic an advantage;
Good communication (especially telephonic) presentation and interpersonal skills;
Team player;
Selfstarter.
Job Purpose:
To provide Level2 operations support provisioning of IP based services and ad hoc onsite support to PCCW Global client base and ad hoc smart hands support to other Business Units.
The successful candidate must have / be:
Preferably CCNP Routing/Switching or University Degree in Electronic/Information System/Computer Engineering with 5 years data communications experience or;
Higher Diploma in Electronic/Telecom Engineering with 10 years data communications experience;
In depth knowledge of L2/L3 routing/switching firewalls TCP/IP and MPLS technologies;
IP related qualifications i.e. CCNP if not CCIE;
Preferably experience in service provider and enterprise markets;
Thorough understanding of Operational (service management) processes.
Employment Type
Full Time
