SME SD
SME SD
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Role: SME SD (Service Desk)
Job Qualifications:
- Must be a bachelors graduate of any technical course(prefer IT courses)
- IT Service Desk experience and has Subject Matter Expert experience
- Excellent troubleshooting skills (O365/VPN/Skype/Printer/Active Directory/MS Office etc)
- Understanding of Windows 7 & 10 operating system
- Assisting with configuring/troubleshooting Software and Hardware
- Experience working with ServiceNow to log track and close tickets
- Experience in resolving IT issues via phone/email/chat
- Excellent telephone etiquette and customer service
- Excellent troubleshooting skills
- Amenable to work onsite and can start ASAP
Employment Type
Full Time
