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InfinitO isn t just about business process optimization we re about people. For over 20 years we ve been helping some of the world s fastestgrowing companies in Financial Services Healthcare and Technology achieve multiple strategic advantages through datadriven solutions highperformance teams and cuttingedge technology. Our worldclass Net Promoter Score of 75 reflects our commitment to excellence and client satisfaction.
But what truly sets us apart is our culture. At InfinitO we believe that diversity equity and inclusion are the foundation of innovation and sustainable growth. We embrace differences empower perspectives and create equal opportunities for everyone. Our peoplefirst approach has earned us the Great Place To Work Certification three times and as a B Corp Certified company we re dedicated to making a positive impact not just in business but in the communities we serve.
With a highly engaged and innovative team we don t just optimize processes we also create meaningful change.
What is the role that we need We are looking for a Senior Research Analyst to join our team.
Specific Duties and Responsibilities:
Responsibilities and Duties:
Collect and interpret data to support various operational areas.
Utilize research and analytical techniques to improve decisionmaking processes.
Create clear visual representations and insights for company data.
Collaborate with different teams to establish and monitor performance metrics.
Manage research curation requests from internal customers through a ticketing system ensuring timely and quality updates on status.
Conduct basic to complex research tasks from approved sources and curate data using internal tools ensuring timely completion and quality updates.
Attend and participate in mandatory and internal training sessions and team meetings completing training assessments as required.
Communicate with other internal teams and escalate issues to immediate supervisor or senior research analyst for timely and quality completion of daily tasks.
Conduct testing for new tools and process changes as required by immediate superior.
Protect clientsupplied and internally generated information from unauthorized access disclosure modification destruction or interference.
Report any potential or committed nonconformity observations or security events or risks to immediate superior.
Willingness to learn and adapt to new tools and techniques.
Ability to manage multiple tasks and meet deadlines.
Commitment to continuous professional development.
Quality & Information Security Management
Adhere to and implement InfinitO s quality and information security policies and carry out its processes and procedures accordingly.
Protect clientsupplied and generated for client information from unauthorized access disclosure modification destruction or interference (see also Table of Offenses).
Carry out tasks as assigned and are aligned with particular processes or activity related to information security.
Report any potential or committed nonconformity observation and/or security event or risks to immediate superior.
Assist Internal Audit Team during internal audits of assigned projects
Requirements:
Degree in IT Computer Science or a related field.
Strong statistical and analytical skills.
Experience in data collection analysis and interpretation.
Proficiency with spreadsheet software and data visualization tools.
Excellent verbal and written communication skills.
Ability to work independently and as part of a team.
High attention to detail and strong organizational skills.
Qualifications:
External hire: At least 2 years of relevant work experience in Data Research or related field.
Full Time