Senior Technical Trainer
Senior Technical Trainer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements & Qualifications:
Preferred: Candidate must possess at least a Bachelors/College Degree any field
At least 2 year(s) of working experience in the related field is required for this position
Experience in handling a Technical Support Service Desk and Customer Service training facilitation including preprocess
Excellent written and verbal communication skills
Must possess good presentation skills
Excellent Organizational and planning skills
Good understanding of Group Dynamics (diversity)
Analytic and Results Oriented
Plus: ITIL Foundation or ITIL Certifications
Plus: Microsoft Certifications
Plus: Experienced in Desktop and Laptop Support Training
Plus: Experienced in Network and Mobility Support Training
Plus: Experienced in Cloud Computing
Duties & Responsibilities:
Responsible for conducting process training to new hires and evaluate their performance based on their competencies
Deliver Product and Process Trainings
Take up new hire Training batches
Maintain attrition and throughput as per process guidelines
Coach and counsel whereever needed
Document Training reports and trackers
Conduct Pre & Post assessment to identify any red flags (if any)
Provide feedback to specific areas of opportunity
Coach associates on DSAT with a clear understanding of process requirement
Generate and maintain regular reports
Understand process requirement
Conduct regular audits to check training effectiveness
Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
Act as a focal point for the Knowledge Base Management process within assigned account enforcing best practices
Responsible for ITIL processes/responsibilities falling under the training function
Employment Type
Full Time
