Devoteam Cyber Trust IT and Telecom Service Manager Telecom Sector
Devoteam Cyber Trust IT and Telecom Service Manager Telecom Sector
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Job Description
We are looking for an experienced Cyber Service Delivery Manager to oversee the management and delivery of IT and telecommunications services. This role involves ensuring highquality service delivery managing SLAs coordinating technical teams and driving continuous improvement initiatives. The ideal candidate should have strong expertise in telecom technologies 4G/5G VoIP SDWAN cloud services etc. IT service management (ITIL) and performance monitoring along with excellent problemsolving and leadership skills..
Define negotiate and monitor SLAs to ensure service quality and customer satisfaction.
Align IT and telecom services with business objectives and strategic goals.
Oversee incident problem and change management processes following ITIL best practices.
Manage and optimize network infrastructure (mobile fixed cloud VoIP SDWAN).
Ensure adherence to security standards (ISO 27001 and best practices for data protection.
Utilize monitoring tools to track SLAs KPIs and service performance.
Lead and mentor technical and support teams fostering a culture of excellence.
Act as a bridge between technical teams vendors and clients ensuring smooth communication.
Manage contracts and relationships with telecom providers cloud vendors and IT partners.
Identify root causes of service issues and implement effective longterm solutions.
Drive process optimization using PDCA methodology for continuous improvement.
Stay updated on emerging telecom and IT trends to enhance service offerings.
Qualifications :
- Bachelors degree in Information Technology Telecommunications Computer Science Engineering or a related field.
- 5 years of experience in IT and/or telecommunications service management.
- Handson experience in IT service delivery network operations and telecom infrastructure.
- Previous experience working with telecom operators ISPs or enterprise IT environments is preferred.
- Strong knowledge of telecommunications technologies 4G/5G fiber optics VoIP SDWAN cloud services networking databases).
- Experience with IT service management frameworks (ITIL COBIT).
- Familiarity with monitoring tools for tracking SLAs KPIs and system performance.
- Understanding of cybersecurity principles and compliance standards (ISO 27001 GDPR NIST etc..
- Ability to work with incident change and problem management processes.
Certifications (Preferred but Not Mandatory)
- ITIL Foundation (ITIL Intermediate or Expert is a plus).
- ISO 27001 Certification (or equivalent securityrelated certification).
- Project Management Certifications (PMP PRINCE2 Agile or Scrum).
- Cisco (CCNA CCNP) or equivalent networking certifications (a plus).
Additional Information :
What we offer:
- Professional development and monitoring talent;
- Commitment to our employees development;
- Collaboration in a company that is constantly growing and evolving;
- Strong organisational culture: collaboration sharing flexibility integrity and low ego.
Would you like to join our team Then send your CV.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
