L2 Service Manager

Horigine Consulting Pvt. Ltd

Posted on : 02-08-2025

Employer Active

1 Vacancy

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Send me jobs like this

Job Alert

You will be updated with latest job alerts via email

Valid email field required

Send jobs

Job Location

Bangalore - India

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 02-08-2025

Job Description

C2 L2 Service Manager CGEMJP

PAN INDIA

Overview

The Service Request Manager is responsible for overseeing the service request process within the enterprise IT environment. This role ensures that all service requests are managed efficiently and effectively in accordance with the ITIL (Information Technology Infrastructure Library) framework to deliver high-quality IT services to the business. Key Responsibilities Manage Service Requests: Oversee the entire lifecycle of service requests from receipt to resolution ensuring they are handled within agreed Service Level Agreements (SLAs). Process Improvement: Continuously improve the service request process by identifying and implementing best practices and optimizing workflows. Coordination and Communication: Act as a liaison between the service desk technical teams and business stakeholders to ensure clear communication and efficient resolution of service requests. Reporting and Analysis: Generate and analyze reports on service request metrics identifying trends and providing insights to drive improvements in service delivery. Compliance and Governance: Ensure that all service requests are processed in compliance with established policies procedures and governance frameworks. Training and Support: Provide training and support to service desk staff and other relevant teams on the service request process and use of related tools. Customer Satisfaction: Monitor and enhance customer satisfaction by ensuring timely and accurate fulfillment of service requests and addressing any issues or concerns promptly. Abilities and Qualifications ITIL Certification: ITIL Foundation certification or higher demonstrating a solid understanding of the ITIL framework and its application. Experience: Proven experience in a similar role within an enterprise IT environment with a focus on service request management and IT service delivery. Technical Knowledge: Strong technical knowledge of IT systems applications and infrastructure enabling effective coordination and resolution of service requests. Analytical Skills: Ability to analyze data and metrics to identify trends issues and opportunities for improvement in the service request process. Communication Skills: Excellent verbal and written communication skills with the ability to effectively interact with technical teams business stakeholders and customers. Problem-Solving: Strong problem-solving skills with the ability to quickly assess situations and determine appropriate actions to resolve service requests. Customer Focus: A customer-centric approach with a commitment to delivering high-quality IT services and ensuring customer satisfaction. Leadership: Demonstrated leadership abilities with the capacity to guide motivate and develop service desk staff and other relevant teams. Organizational Skills: Excellent organizational and time management skills with the ability to prioritize tasks and manage multiple service requests simultaneously. Additional Information Joining L2 team as a Service Request Manager provides an exciting opportunity to play a pivotal role in enhancing overall IT service delivery and ensuring the efficient handling of service requests across the enterprise through dynamic work environment opportunities for professional growth and a commitment to fostering innovation and excellence. I look forward to welcoming a dedicated and skilled professional to L2 team who is passionate for delivering exceptional IT services.

Employment Type

Full-time

Company Industry

Key Skills

Apply Now

About Company

Horigine Consulting Pvt. Ltd

Report This Job

Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.

Start Now

Dr.Job AutoApply

3X your job search with AutoApply's AI for faster dream job results.

L2 Service Manager

Horigine Consulting Pvt. Ltd

Job Description

Employment Type

Company Industry

Key Skills

About Company

Similar Jobs

MANAGER DE SECTEUR FRAIS LIBRE SERVICE H/F

Guest Service Associate -F&B Service

Automotive Service Manager | Up to $110k* & Weekends Off | Clemson

Customer Service Rep

Customer Service Rep(03752)

Customer Service Rep (08932)

Customer Service Rep/Expediter (06297)

Mitarbeiter Service (m/w/d)