Training Engagement Specialist
Training Engagement Specialist
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Job Description
The Supplier Training & Engagement Specialist will report to the Supplier Education Manager. The Supplier Training & Engagement Specialist will help develop and maintain a program for supplier education; with the goal of reducing ticket volumes and improving the quality of our interactions with suppliers. This role includes collaboration between internal departments such as Product Learning and Development Marketing Regulatory the Supplier Support language team and outwardfacing communication with suppliers in all segmentations.
Key Requirements & Responsibilities
Conduct thorough analyses of supplier behaviors to identify education gaps and opportunities. Collaborate with internal teams to develop proactive education strategies aimed at informing suppliers about new regulations improving response rates and reducing high ticket volumes.
Enhance supplier knowledge and engagement by:
Developing and augmenting training materials such as webinars blog posts ebooks guides and videos.
Innovating and improving existing processes to boost learning outcomes.
Track key performance indicators (KPIs) to measure the effectiveness of educational programs. Gather and analyze feedback from both suppliers and internal stakeholders to refine and improve the educational offerings.
Continuously seek out innovations and process improvements that increase business efficiency and productivity. Strive for incremental improvements in all business processes.
Maintain a thorough understanding of corporate security policies and adhere strictly to established processes and procedures.
Qualifications :
We strongly value your talent energy and passion. It will also be valuable to Assent if you have the following qualifications:
- Strong verbal and written communication skills in English are required;
- Bachelors Degree/Higher Diploma from a recognized learning institution;
- At least 1 year of related work experience (eg. education customer/supplier support project management business intelligence/enablement);
- Computer proficiency using MS Office Suite and Google Applications;
- Capable of detailed data analysis to identify trends and measure program impact using analytical tools;
- Proficient in managing multiple projects with strong attention to detail and the ability to prioritize tasks effectively;
- Demonstrated teamwork abilities with experience in collaborating across various departments;
- Creative in developing innovative educational content and strategies with experience in various content formats like webinars videos and blogs;
- Strong in identifying issues and devising effective solutions with proactive problemsolving capabilities;
- Highly adaptable and flexible and thrive in a fastpaced dynamic business environment;
- Receptive to coaching and always eager to learn and improve.
Additional Information :
Life at Assent
Wellness: We believe that you and your familys well being is important. As a result we offer vacation time that increases with tenure comprehensive benefits packages (details vary by country) life leave days and more.
Financial Benefits: Its not all about the money well its a little about the money. We understand that financial health is important and we offer a competitive base salary a corporate bonus program retirement savings options and more.
Life at Assent: There is purpose beyond your work. We provide our team members with flexible work options volunteer days and opportunities to get involved in corporate giving initiatives.
Lifelong Learning: At Assent curiosity is not only valued but encouraged. You will receive professional development days that are available to you the day you start.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
