Senior Software Engineer - Contact Handling
Senior Software Engineer - Contact Handling
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Job Description
The team you will be joining: Contact Handling
At Wise our Contact Handling team plays a crucial role in shaping the Customer Support experience. Alongside two other engineering teams we build and maintain the core systems that ensure seamless support for our customers as we scale. Our mission is simple: create a frictionless efficient and intelligent customer support experience.
Join us in tackling exciting challenges like:
Understanding and categorizing customer pain points with precision.
Empowering support agents with the right tools and insights to resolve issues efficiently.
Delivering accurate personalized automated responses to enhance customer satisfaction.
Our main vision points are:
Experimentation: We dont always have the right answers upfront so we embrace continuous learning. Through rapid iterations and datadriven insights we refine our approach to solving complex problems.
Maintainability: While we innovate our core foundations contact channels and agent tooling must remain stable scalable and maintainable. This ensures we can focus on future growth without compromising reliability.
Collaboration: We believe in teamwork both within our team and across Wise. By sharing knowledge and working closely with other teams we create solutions that truly enhance the customer experience.
What do we expect from you
As a Senior Software Engineer you will be a key player in our team responsible for designing and implementing solutions to complex problems. You will:
work with Java to build scalable distributed and concurrent system (we require 6 years of experience Java or other JVM based language and experience with Spring framework)
Navigate and simplify complex systems by introducing wellthoughtout abstractions and solutions.
Share your expertise mentor team members and foster a culture of knowledge sharing.
Strike the right balance between moving fast and ensuring longterm system robustness.
Take full ownership of your projectsfrom ideation to deploymentensuring they drive real impact. Youll make decisions and sometimes honest mistakes. Thats part of the process and thats okay.
Youll be collaborating closely with product managers data scientists data analysts engineers and other product teams in order to deliver impact
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
