Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Customer Service Representative Level 1
Responsibilities and Qualifications
Our DSA (Dealer Sales Assistants are tasked with managing inbound/outbound calls and emails in a timely manner. Identify customer needs provide information on vehicle inventory research issues and provide solutions or alternatives. Effective communication and a positive attitude are top traits agents exhibit.
- Contact and communicate with customers to identify automotive needs.
- Answer all calls in a prompt professional and courteous manner.
- Use scripts to collect all pertinentcustomer information and document in the system accordingly.
- All appointments must be entered into the dealership customer management system.
- Must be able and willing to make a highvolume amount of calls a day
- Document all communication with the customer in the customer management system
- Follow all dealership processes and procedures high frequency of contact with customers
- Dedicate at least 3 hours of uninterrupted time each day to follow up on your own prospects
- Be able to create and maintain customer relationships
- Must arrive on time and be prompt to all shifts. Must remember to clock in and out for shifts and all breaks
- Must have reliable transportation to and from work for all scheduled working hours
- Experience using customer tracking systems to track calls to customers preferred
- Prior retail sales service BDC receptionist call center or sales BDC experience preferred but not required.
- Appointment setting experience a plus
- Great communication skills
- Team player
- Good interpersonal skills and ability to work successfully in a team environment
- Must be a minimumof eighteen years of age
- Maintain valid Drivers License
- Must be able to pass preemployment screens (background and drug test)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
