Depot Support - Depot Support Coordinator

THE ROLE:

Join us as a Depot Support Coordinator within our Depot Support Team. The main purpose of this role is to be the first point of contact for Palletforce members. Resolving any problems or queries and provide a high level of support to the night operation. Ensuring that service levels are monitored and standards are maintained.

THE SALARY

Annual Salary 24532.72

Shift info: Monday to Friday 10AM 6.30PM (holiday cover 1.30PM 10PM)

OFFICE BASED

You will be based in our flagship office in Burton (DE14 2SY).

KEY RESPONSIBILITES:

Carrying out general day to day duties relating to the transport function including but not limited to:

• Be polite and professional at all times being aware of the environment you work in.

• Take incoming telephone calls and enquiries and making outbound calls.
• Processing discrepancies on consignments efficiently and effectively using a high level of accuracy and attention to detail.
• Locating possible missing pallets and damages in a timely thorough and accurate manner.
• Providing help and advice using the organisations products or services.
• Communicating courteously by telephone email and face to face both internally and externally.
• Investigating and solving problems which may be complex or longstanding. Any problems that are unable to be resolved being brought to the attention of the Depot Support Manager in a prompt and timely manner.
• Dealing with difficult telephone calls calmly and professionally; resolving problems and issues in a proficient manner.
• Keeping accurate records of discussions or correspondence with depots where appropriate.
• Producing written information for depots often involving the use of computer packages / software.
• Able to work as an effective team player supporting and recognizing the need for support wherever appropriate.
• Build and maintain positive relationships with member depots members of the Depot Support Team and other Palletforce staff.
• Provide a high level of support to the night operations team.
• Produce a variety of reports KPIs holiday log FLT utilisation FLT drivers scanning agency timesheets and purchase orders late inbound/outbound trunk vehicles and FLT defects using a high level of accuracy.
• Advise Health and Safety of any minor damage reports.
• Advise the night Operations Managers/Team Leaders of anything which may impact on the operation or any specific depot requests which need to be carried out during the night operation.
• To carry out all your duties and responsibilities with reasonable care for your own health & safety and that of others who may be affected by your acts or omissions at work.
• To cooperate fully with Palletforce in matters of health & safety.
• Any other adhoc duties as and when required by the Depot Support Manager

OUR IDEAL CANDIDATE WILL HAVE:

• Excel (Microsoft) Experience
• Polite and professional
• Able to work as an effective team player supporting and recognising the need for support wherever appropriate and be able to work on own initiative.
• Build and maintain positive external relationships internally within the team member depots and other Palletforce staff.

In return we will:

Support your development journey help you grow you and offer:

• Competitive salary
• Competitive Annual Leave.
• Reward Gateway access to significant savings and cashback on 900 top retailers from groceries to wellness products travel and much more!
• Access to the Wellbeing Centre providing education support and tools to help you live a healthier and happier life.
• Employee Recognition Scheme
• Excellent Pension Scheme
• Health Care Cash Plan

ABOUT US

EV CARGO have grown to become a predominate international supply chain partner to many of the worlds leading brands. We enable customer success through market leading air ocean surface freight logistics supply chain and technology solutions. Our growth is accelerating around the world.

DIVERSITY AND INCLUSION

Equality diversity and inclusivity are at the heart of everything EV Cargo does. We offer a diverse and inclusive community that respects individuals and enables them to strive for success in order to contribute positively and sustainably to the business. By creating this environment in which everyone can express and develop their potential from the moment they are hired and throughout their career means ensuring that all our colleagues have the same opportunity to succeed regardless of origin gender age disability sexual orientation gender identity or affiliation with a political religious union organisation or minority group.

EV Cargo reserves the right to close the vacancy before the stated closing date if a high volume of applications is received.

Due to the volume of applications we receive we regret that we are not able to provide detailed feedback to applicants that were not shortlisted.

If you have any queries please contact:

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