Office Soft Services - Workplace Exp Coordinator 12365-1
Office Soft Services - Workplace Exp Coordinator 12365-1
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Salary Not Disclosed
1 Vacancy
Job Description
Years of Experience needed: 1 Year of related experience (e.g. Front Desk Concierge Hospitality Room Management or Customer Service roles)
Level of Education: HS Diploma
Systems/Software proficiencies: MS Office
Certifications/Licenses: None required
Strong Customer Facing Skills
Personable
Strong Communication
Top Nice to have Skills:
Interview Process (how many rounds format): 1 interview
PreScreening Questions:
Will you please describe your background in customer service
How would you handle a difficult situation (such as a frustrated or dissatisfied customer)
How do you go about prioritizing
Summary:
As a *** Workplace Experience Coordinator youll be responsible for delivering a worldclass customer service
experience to employees and guests of a designated building.
This job is part of the Workplace Experience function. They are responsible for providing worldclass customer
service to the clients and visitors of a designated building.
What Youll Do:
First point of contact for all those entering the facility. Greet them with a friendly and welcoming
demeanor. Issue visitor and parking passes and follow security protocols.
Make a memorable first impression by answering the telephone in a professional manner. Create
presentations and speak to varioussized groups.
Arrange and confirm recreational dining and business activities on behalf of the requestor.
Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services
including mail office supply services and onboarding.
Acknowledge inquiries or complaints from employees guests and coworkers. Provide solutions in a
professional customer servicedriven manner.
Organize and manage onsite events. This includes securing event space set up and tear down of the
room and delivery of supplies.
Follow propertyspecific security and emergency procedures. Notify appropriate parties to ensure the
safety of all individuals in the building.
Coordinate with vendors who supply services or goods to the workplace.
Explain detailed and/or complicated information within the team. Follow specific directions as given by
the manager.
Impact through clearly defined duties and methods and tasks are described in detail. Use existing
procedures to solve straightforward problems while having a limited opportunity to exercise discretion.
What Youll Need:
High School Diploma or GED with up to 2 years of jobrelated experience.
Ability to follow basic work routines and standards in the application of work.
Communication skills to exchange straightforward information.
Working knowledge of Microsoft Office products. Examples include Word Excel Outlook etc.
Strong organizational skills with an inquisitive mindset.
Employment Type
Full Time
