Team Manager - CSM
Team Manager - CSM
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Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities:
Drive value for customers by being an expert on best practices in change management finding ways for CSMs to deeply understand our customers objectives and deliver valuebased solutions and determining how to define drive and demonstrate ROI delivered.
Drive alignment with internal teams including Renewals Sales Managers and Expansion teams by aligning with R&E on renewal and upsell strategy and focusing on selling with a retention focus.
Recruit mentor and inspire a worldclass team by setting expectations giving feedback conducting interviews and creating a customerfirst culture.
Drive operational excellence by continuously tracking and communicating metrics to the team to promote transparency drive behaviors and report on metrics.
Qualifications :
Our most successful candidates will have:
- BA/BS degree or equivalent work experience.
- 5 years of customer or account management experience including 2 years managing highperforming Customer Success teams at a SaaS or telecommunications company.
- Experience in hiring mentoring and growing a team of Customer Success Managers.
- Proven experience driving adoption and leveraging customer success best practices.
- Demonstrated ability to develop strategies to address business metrics translate them into initiatives and track successful delivery.
- Possesses executive presence with communication that drives results and motivates the team.
- Thrives in ambiguity as part of a growing and expanding team.
- You have demonstrated the ability to collaborate across organizational boundaries effectively.
- Experience successfully working with senior (Clevel) executives.
- Experience effectively addressing escalated client issues with speed and urgency.
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
