Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Customer Service Representative plays a key role in servicing our customers. The position is responsible for resolving customer needs by ensuring that the task and order requirements are detailed properly and completed timely. The CSA works directly with the Builder the Masterbrand field Team and Subcontractors to problem solve any customer needs that may arise. This is an onsite position.
Accountabilities
- Answer customer calls.
- Respond to all customer communication within 2 business hours of receipt.
- Diagnose and prescribe solutions to resolve customer concerns.
- Work with the FSR Sales Representative Builder and SubContractor to ensure alignment and expectations are met.
- Create service workorders in Salesforce for warranty appointments using phone email or webbased communications from Customer/Homeowner and schedule accordingly. Reference warranty calendar for availability and make entries once scheduled.
- Enter customer orders and quotes using our designated systems.
- Problem solution incomplete service warranty quality walk and installer work debrief and complete service work orders in Salesforce.
- Keep track of construction schedules through verbal electronic or hard copy communications with the superintendent. Accumulate schedules as specifically required by the Builder on a regular basis to keep up with any changes and ensure alignment in Salesforce.
- Confirm and stage parts for technicians.
- Communicate scheduled completion dates with Customers for scheduled service appointments.
- Act upon all internal Salesforce communication requiring additional service trips and process accordingly.
- Other duties incidental or regular may be assigned at managements discretion.
Characteristics & Attributes
- Customer focus and orientation overall customer satisfaction is the ultimate goal.
- Strong detail orientation and accuracy of work is required.
- Ability to positively interact and communicate with customers both internal and external.
- Ability to solve practical problems and deal with variables in situations where standardized methods and procedures may exist but customer requirements and work situations may vary.
- Previous related employment experience preferably in the cabinet industry is preferred.
- Experience with multitasking and prioritizing in a fastpaced team environment.
- Ability to handle stressful situations while remaining calm.
Qualifications :
- High school diploma/GED is minimally required.
- Strong computer skills. Ability to successfully use Microsoft Office software programs such as Microsoft Word and Excel.
- Ability to read and write in English.
Additional Information :
Equal Employment Opportunity
MasterBrand Cabinets LLC is an equal opportunity employer. MasterBrand Cabinets LLCs policy is not to discriminate against any applicant or employee based on race color religion sex gender identity or expression national origin ancestry age disability/handicap status marital status military status sexual orientation genetic history or information or any other basis protected by federal state or local laws. MasterBrand Cabinets LLC also prohibits harassment of applicants or employees based on any of these protected categories. It is also MasterBrand Cabinets LLCs policy to comply with all applicable federal state and local laws respecting consideration of unemployment status in making hiring decisions.
Reasonable Accommodations
MasterBrand Cabinets LLC is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and wish to discuss potential accommodations related to applying for employment please contact us at .
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
