Sr Technical Support Engineer Cortex XPANSE

Your Career

As a Senior Technical Support Engineer specializing in Cortex Xpanse (Attack Surface Management ASM) you will help customers identify manage and secure their internetfacing assets by troubleshooting security risks resolving technical issues and ensuring seamless product integration. Youll work directly with customers to resolve complex challenges enhance security postures and provide technical expertise in attack surface management.

Your Impact

• Provide advanced technical support for Cortex Xpanse including troubleshooting and resolving attack surface management (ASM) and security integration issues.
• Diagnose and resolve technical challenges related to external asset discovery misconfigurations and security exposures.
• Assist customers with integrations of Cortex Xpanse with SIEM SOAR and other security tools to optimize security workflows.
• Use PowerShell Python and Linux CLI for troubleshooting automation and data analysis.
• Work collaboratively with crossfunctional teams (engineering product management and security analysts) to improve product functionality and customer experience.
• Analyze security events from various sources (firewalls IDS/IPS EDR vulnerability scanners) to assist customers with risk mitigation.

Qualifications :

Your Experience

• BE/B.Tech engineering equivalent technical degree or equivalent military experience required
• 5 to 10 years of experience in technical support or a similar role with exposure on CyberSecurity Technologies Automation and Architecture such as SIEM SOAR Threat Detection OR Attack Surface management   
• Technical support experience in cybersecurity network security or security operations.
• Strong knowledge of attack surface management (ASM) security risk assessment and threat exposure analysis.
• Experience with SIEM SOAR EDR vulnerability management and cloud security solutions.
• Handson experience troubleshooting network security protocols firewalls and security architectures.
• Familiarity with API integrations and scripting (PowerShell Python or Bash) to automate security processes.
• Strong problemsolving and troubleshooting skills with the ability to handle complex security issues independently.
• Excellent written and verbal communication skills with a customerfocused approach.

NicetoHave (Preferred Skills)

• Experience with incident response threat intelligence and security automation.
• Understanding of SSO (Single SignOn) and authentication protocols.
• Familiarity with cloud security principles and asset discovery in AWS Azure and GCP.
• Security certifications such as CISSP Security CEH or cloud security certifications are a plus.

Additional Information :

The Team

Our Global Customer Support team is critical to our success and mission. As part of this team you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesnt stop once they sign it evolves. As threats and technology change we stay in step to accomplish our mission.

Youll be involved in implementing new products transitioning from old products to new and will fix integrations and critical issues as they are raised in fact youll seek them out to ensure our clients are safely supported. We fix and identify technical problems with a pointed focus of providing the best customer support in the industry.

Our Commitment

Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at  .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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