End User Support L2
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Job Description
VAM Systems is currently looking for End User Support L2 for our Bahrain operations with the following skillsets and terms & conditions:
Qualifications and Experience
Essential (Minimum)
- University Degree in IT from a recognized university or institution
Desirable (Optional)
- Techinical certification in any IT Infrastructure certificates
- At least 1 year of work experience in IT
- A job that involves interacting with customers
Skills:
Essential (Minimum)
- Very good command in English (Both writing & speaking).
- Techincal troubleshooting skills
- Customer service awareness and skills.
Desirable (Optional)
- Fluent in English
- Business Professional Language
Knowledge
Essential (Minimum)
- Essential IT technical skills
- Installation/Configuration/Support
Desirable (Optional)
- Able to resolve IT issues efficiently
- Ability to make quick decisions on problem resolution
- Imeplemented or particiated in number of IT projects
- Essential IT technical skills in Servers Network and other IT Infrastructure areas
- Analytical and techincal troubleshooting skills
Personal Attributes
Essential (Minimum)
- Strong personality
- User Friendly
- Patient and flexible attitude
- Sense of commitment
Desirable (Optional)
- Excellent Communication and Inter personal skills
- Mature professional attitude with strong work ethic
- Attention to detail and accuracy and the ability to manage multiple tasks
simultaneously
- Handle work pressure
- A job that involves interacting with customers
Duties:
- To support the IT Infrastructure and maintain high quality and professional standard by the following means:
- Resources are required to support all end user devices including desktops laptops printers scanners TVs digital devices .etc and all application software running on them.
- Receive and respond to the service requests and incidents and attend to them.
- Handle Incidents and service requests remotley or by site visit if the remote service cannot be provided.
- Configure and support hardware devices and the standard software applications like MS Windows Operation Systems MS Office suite Adobe Acrobat Antivirus and other software based on the Business requirements.
- Configure maintain & review the IT Infrastructure set up in line with the standard
policy & procedure.
- Regularly complete and update all the tasks assigned within the target time
- Ability to handle multitask and support various users at once. Must be capable of following a job to completion. Follow up troubleshoot and resolve various complex infrastructure problems.
- Conduct adhoc assignments and projects as directed by the management based on the business requirements.
- Support Troubleshoot fix and repair printers and consumables.
- Troubleshoot and fix computer equipment parts and other end user devices hardware issues
Terms and conditions
Joining time frame: 15 30 days)
The selected candidates shall join VAM Systems Bahrain and shall be deputed to one of the leading Organizations in Bahrain.
Additional Information :
Terms and conditions:
Joining time frame: maximum 4 weeks
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
