Fraud Risk Analyst
Fraud Risk Analyst
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Job Description
Hi. Were OFX a global provider of online international payment and money management services. Our journey is one of exciting growth and transformation revolutionizing how businesses and individuals move and manage money globally. Were evolving into a global payment solutions provider enabling businesses to streamline their global financial operations improve control reduce costs and achieve more. Our new Business Platform offers clients realtime visibility and controls over their payments expenses approval workflows and reconciliations to help make business easier.
At OFX youll have the opportunity to bring your expertise to life collaborate across disciplines and be part of a team shaping the future of global money management.
This is a 12 Month contract role with potential of extension or going permanent. We are open for the role to be fully remote within Australia.
Purpose of your role
As a Fraud Risk Analyst reporting into the Global Fraud Risk Manager you will be responsible for reviewing realtime fraud alerts within OFXs fraud monitoring system and identifying suspicious activities including potential account takeovers scams and firstparty fraud. You are a dynamic individual and your role is pivotal in protecting and shaping the future of OFX and its customers by managing fraud risk whilst providing exceptional customer support especially during highstress situations.
What you do
- Assess fraud alerts generated by the OFX fraud monitoring system and review customer activity versus customer profile
- Investigate and identify suspicious accounts and escalate to the Financial Crimes team for further review when necessary
- Provide timely support to both internal and external stakeholders ensuring customer satisfaction and maintaining professional relationships
Qualifications :
What you bring
- 23 years of experience in fraud alert management or working in cybercrime and scam investigations
- Proven ability to conduct thorough investigations make logical conclusions and articulate findings clearly
- Experience using Salesforce Confluence and working with SAS platforms would be an advantage preferably within the financial sector
- Ability to prioritize tasks effectively balancing business objectives and operational efficiency
- Strong customer service skills with an inquisitive and curious mindset; passionate about helping people
- Excellent stakeholder management with the ability to engage effectively with both external vendors and internal teams
- Ability to think quickly on your feet and solve problems with a customerfirst approach
- Resilient and adaptable with the ability to work well under pressure
- Demonstrated initiative and the ability to work independently with minimal supervision
Additional Information :
What its like working at OFX
Were OFXers because we want to make a difference. We see challenges as opportunities and were not afraid to roll up our sleeves to get stuff done. Were committed to making things easier for our clients pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction.
We operate as one team crossfunctionally and globally to drive outcomes that deliver excellence for our customers. Were curious selfstarters who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.
- Always keep learning. We offer a wide range of learning and career development opportunities to help every OFXer build their capacity and career with leadership training secondments internal mobility and access to a large library of online learning.
- Make a difference. Through our Make a Difference program we encourage OFXers to give back to causes and communities that are important to them. We celebrate this with an annual volunteer day which OFXers can use together or individually as well as matched giving and the opportunity to nominate charity of choice every quarter.
- Reward and recognition. We recognise a job well done. OFXers are encouraged to celebrate their peers effort technical expertise or support through a range of global and regional channels and awards including quarterly and annual awards milestones and shout outs.
- Showing our social side. Our Good Vibes employeeled committees around the globe organize events to help keep our employees engaged inside and outside the office. Whether its a wellbeing activity end of year celebration or a monthly team gettogether our team wants you to feel welcome!
- Benefits that mean something. We offer a range of fantastic benefits including health insurance primary and secondary gender neutral carer parental leave 16 weeks) or birthday leave youll feel wellsupported at OFX.
- A great work environment. Enjoy worklife balance and flexibility with our hybrid work model in an inclusive diverse and nonhierarchal culture.
At OFX we are committed to fostering a diverse inclusive and accessible workplace where we value respect and encourage our people to be their authentic selves. With an employee base as diverse as the clients we serve we know that fostering an inclusive workplace is fundamental to our continued success. If you require accommodation for any portion of the recruitment and hiring process please email us at .
We encourage you to apply if this role aligns with your career aspirations.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
