Operations Manager
Operations Manager
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Job Description
The Operations Manager will uphold the core values of Ownership Trust and Teamwork. This position will have a passion for safety and leading teams. The Operations Manager will support our initiatives that protect employees customers and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work integrity and developing yourself and others.
- Direct leadership/supervision for 50 Protectors (fieldbased crews)
- Support the Area Manager and General Manager in managing and executing company initiatives
- Collaborate daily with all Area Staff with a goal of Continuous Improvement in all functional areas of the business
- Maintain Field and Office Responsibilities
- Ensure safety quality training employee engagement and retention standards are met
- Protect the companys team members customers and assets against losses injuries and accidents through enforcement of safe work practices
- Coach Motivate Develop assigned team of protectors
- Develop relationships with new and existing customers to achieve goals and new business opportunities
- Perform job site and vehicle inspections attend prebid meetings meet with clients and work in the field with the team as needed
- Address customer service issues promptly and efficiently while providing the highest level of customer service
- Prepare daily schedules
- Monitor daily employee issues including payroll timekeeping benefits time off requests customer issues and training requirements
- Facilitate teambuilding efforts and regular communications with team members
- Engage and support the training of new and current employees to reduce turnover promote efficiency and reduce labor costs
- Obtain provincialspecific certifications
- Become a subject matter expert in work zone setup/design and professional flagging
- Oversee daily operations and maintenance of company assets
- Planning traffic control staffing requirements deploying company resources resolving issues planning monitoring and evaluating customer requirements and coordinating service
- Meets traffic control demands by hiring orientating and managing traffic control personnel verifying work in progress resolving problems and reporting progress
- Achieves customer satisfaction by negotiating service requirements and rates anticipating and planning service requirements
- Drafting traffic control plans determining site material and equipment requirements creating quotes
- Reviewing customer invoices recording employee time entering payroll data
- Fulfills on site safety standards by completing preconstruction hazard assessments site inspections spot checks certification requirements
- Improves efficiency of current operational process by evaluating current processes recommending new methods/systems policies and procedures and implementing revisions
- Completes operational requirements by developing schedules assigning and monitoring existing assets and identifying new required resources implementing toolbox talks and productivity standards resolving problems implementing and enforcing new procedures
- Completing administrative requirements by organizing and maintaining office files completing reports
- Seeks continual efficiencies within the operation
- Contributes to team effort by accomplishing all other tasks as required
- Other duties as assigned
Qualifications :
- 4year degree in a businessrelated field is a plus but not required
- High School Diploma or GED completion required
- 12 years of supervisor experience and building teams with 20 team members
- Must be able to and enjoy connecting with fieldlevel customers and contacts
- Excellent verbal and written communication skills
- Ability to build and maintain working relationships with your team
- Contributes to the engagement and ongoing development of AWP Safety employees
- Intermediate computer skills including Microsoft Office products and customer relationship management systems
- Must adhere to and promote safe workplace practices
- Valid drivers license and ability to meet AWP Safety driver standards
- Excellent interpersonal skills and a collaborative management style
- Excels at operating in a fastpaced environment with a commitment to get the job done
- Excellent people manager open to direction and constructive criticism
- Ability to challenge and debate issues of importance
- Ability to look at situations from several points of view
- Delegate responsibilities effectively
- High comfort level working in a diverse environment
- Adept problemsolving skills
Additional Information :
WHAT YOU WILL LOVE/PERKS
- Company provided vehicle with fuel card for work purposes
- Health/Dental benefits
- RRSP program
- EAP (Employee Assistance Program)
- Career Growth
- Paid Time Off and Paid Holidays
WORK ENVIRONMENT AND PHYSICAL DEMANDS
- The employee must be able to successfully handle the physical demands of this position which include but are not limited to the following:
- Variable hours of operation based on staffing needs and workload
- Ability to work in a variety of physical positions including sitting standing walking and driving
- Regular exposure to all weather conditions in combination with regular work time indoors in environmentally controlled conditions
- Position lifts or carries objects up to 20 kg 50 lbs.
- AWP named one of Americas Greatest Workplaces 2023 and 2025 for Diversity
Compensation: $ 6070K Company Vehicle 7 AIP Bonus.
The base pay offered will take into account internal equity and also may vary depending on the candidates geographic region jobrelated knowledge skills and experience among other factors. A bonus and/or longterm incentive units may be provided as part of the compensation package in addition to the full range of medical financial and/or other benefits dependent on the level and position offered.
AWPSafety is anEqual Opportunity Employer (EOE). Women minorities veterans and individuals with disabilities are encouraged to apply. Qualified applicants will receive consideration for employment without regard to their race color age religion national origin sex sexual orientation gender identity protected veteran status or disability.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
