Guest Service Associate Food and Beverage Service
Guest Service Associate Food and Beverage Service
Posted on :
12-03-2025
Employer Active
1 Vacancy
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Job Description
- Ensure to provide proficient and professional Food & Beverage service to the guests by meeting and also exceeding their expectations.
- Welcome the guests by greeting them as per the standards.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure to attend to guest complaints requests or inquiries regarding the food and services.
- Establish and maintain seamless coordination & cooperation with all departments of Novotel Kolkata Hotel & Residences to ensure maximum cooperation productivity morale and guest service.
- Identify optimal cost effective use of the resources and educate the team on the same.
- Responsible for set up of all operating equipments and ensure to inspect linen and condiments before the service.
- Ensure to be familiar with all dishes on the menu.
- Ensure clearance of all soiled chinaware glassware silverware from the guest table and reset the table for the next arrival
- In the absence of the Food & Beverage Team Leader ensure to take guest orders advice guests on specials menu options.
- Ensure to be familiar with the property lay out fire exits and elevator locations.
- Report any equipment malfunction emergency situations or suspicious persons to the Food & Beverage Team Leader
- Ensure that breakage pilferage and spoilage are kept to a bare minimum.
Additional Information :
Employee benefit card offering discounted rates at Accor hotels worldwide.
Develop your talent through Accors learning programs.
Opportunity to grow within your property and across the world!
Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental Social and Governance (ESG) activities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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