Assistant Front Office Manager
Assistant Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The Assistant Front Office Manager goes above and beyond to create a lasting and memorable experience for guests and Heartists that pushes us towards progressive new ideas. You assist with overseeing hotel operations and will be responsible for finding ways to remove the stress for Heartists and guests alike. Committed to chasing progress you work closely with the Front Office Manager to pitch in and provide on the ground support to those in need. You are an adaptable personable and calm mentor who leads Heartists towards success.
Role Foundations:
- Oversee Front Office hotel operations
- Knowledgeable and prepared for escalation scenarios (emergencies/complaints etc.
- Train assess and support Heartist development to brand standards
- Liaise with hotel departments to meet guest needs
- Complete reporting to track department targets
- Point of escalation on guest conflicts and complaints
- Assist the Front Office Manager with Mentoring and plans for Heartist progression
- Drive upsells as part of Hotel revenue management culture
- Ensure Accors loyalty and recognition program is maintained and delivered to its highest standards.
Qualifications :
- Proven leadership abilities
- Previous Front Office experience at a supervisory level
- Clear and effective communication skills
- Multitasking and time management
- Current LCQ and GM Certificate is essential to be considered for this role
- First Aid Certificate
- Full NZ Drivers Licence
- Prior experience working with Opera Cloud or a related system
Additional Information :
Why join Pullman Auckland
Our People Culture
We are who we serve
We hire for personality train for skill.
A personality that reflects our brand character and embodies the progressive inclusive optimistic
and multihyphen spirit of our muse.
- We seek opportunities
- We connect with meaning
- We make a positive impact
We also believe in rewarding your achievements with a range of exciting employee benefits and programs.
Just to name a few:
- Learn your Way Access to our Accor Academy so you can Earn while you Learn!
- Incredible Accor Heartist Benefits including discounted Food & Beverage Accommodation Worldwide
- Daily staff meals provided while on duty
- Accors Parental Leave Scheme
- Ongoing reward and recognition incentives
- Opportunities for further development and worldwide career progression within Accor
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
